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Using ISO 9001 in healthcare applications for quality systems performance improvement clinical integration and accreditation 1st Edition by James M Levett, Robert G Burney ISBN 0873898087 9780873898089

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Using ISO 9001 in healthcare applications for quality systems performance improvement clinical integration and accreditation 1st Edition James M. Levett Digital Instant Download

Author(s): James M. Levett, MD, Robert G. Burney
ISBN(s): 9780873898089, 0873898087
Edition: 1
File Details: PDF, 3.05 MB
Year: 2011
Language: english
SKU: EB-5308240 Category: Tags: , ,

Using ISO 9001 in healthcare applications for quality systems performance improvement clinical integration and accreditation 1st Edition by James M Levett, Robert G Burney – Ebook PDF Instant Download/Delivery: 0873898087, 9780873898089
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ISBN 10: 0873898087
ISBN 13: 9780873898089
Author: James M Levett, Robert G Burney

Healthcare providers deal with quality concepts and tools on a regular basis, but the idea of a quality system or quality management system (QMS) is not a familiar term. Most are familiar with control charts, Lean, the PDSA cycle, Six Sigma, and the Baldrige criteria, but ISO 9001 is not usually recognized and most have no experience with a systematic program to implement quality objectives within an organization.This book explains the overall value of an ISO 9001 based QMS, its value in implementing a quality culture within an organization, using other quality tools within the ISO framework, clinical integration, accreditation, and performance improvement. Several case studies of ISO implementation in healthcare organizations are described, including a large multi-specialty group, a community hospital and hospital system, and the State Department Medical Unit in D.C.

Using ISO 9001 in healthcare applications for quality systems performance improvement clinical integration and accreditation 1st Table of contents:

1. Quality Management Systems in Healthcare: What Are They and Why Are They Useful?
THE PROCESS APPROACH
BUILDING THE SYSTEM
MANAGING THE KEY PROCESSES
IMPROVING THE KEY PROCESSES
PUTTING IT TOGETHER: THE QUALITY MANAGEMENT SYSTEM
THE VALUE OF A QUALITY MANAGEMENT SYSTEM
ADDITIONAL FEATURES OF A QMS

2. Background and Introduction to the ISO Family of Standards
OVERVIEW
PRINCIPLES FOR HEALTHCARE
INDIVIDUAL STANDARDS
CUSTOMER FOCUS
SUMMARY

3. Practical Aspects of Establishing a Quality Management System: How-to-do-it
CHOOSING A REGISTRAR
MANAGEMENT/LEADERSHIP COMMITMENT
WRITING A QUALITY POLICY, MANUAL, AND OBJECTIVES
IDENTIFYING AND MAPPING KEY PROCESSES
ESTABLISHING A CONTROLLED DOCUMENT SYSTEM
WRITING PROCEDURES
AUDITING
STAFF AND PHYSICIAN INVOLVEMENT AND EDUCATION

4. ISO and the Culture of a Healthcare Organization
ASSESSING THE CULTURE OF THE ORGANIZATION
CULTURE AND STRATEGY
SUMMARY

5. Incorporating Quality Tools and Techniques into an ISO QMS
ISO AND OTHER SYSTEMS
INCORPORATING TOOLS
THE MALCOLM BALDRIGE NATIONAL QUALITY AWARD
LEAN
SIX SIGMA
SUMMARY

6. Clinical Integration as Facilitated by a Quality Management System
START SIMPLE: ALIGN A FEW KEY DOCUMENTS/PROCESSES
OTHER COMPONENTS OF CLINICAL INTEGRATION
SPECIFIC FEATURES OF THE ISO 9001 STANDARD RELATED TO CLINICAL INTEGRATION
BARRIERS TO CLINICAL INTEGRATION

7. Using ISO 9001 as the Foundation for a Performance Improvement System
THE ISO 9001 STANDARD AND PERFORMANCE IMPROVEMENT
USING AN ISO QMS TO SUPPORT DATA COLLECTION FOR THE PHYSICIAN QUALITY REPORTING SYSTEM (PQRS)
THE ISO QMS AND THE BALANCED SCORECARD/STRATEGY MAP
PATIENT SAFETY AND REPORTING
RISK ASSESSMENT
MEANINGFUL USE

8. Experience with ISO 9001 in a Multi-specialty Clinic
ISO 9001 BACKGROUND AND REQUIREMENTS
ISO IMPLEMENTATION AND COSTS
COST SAVINGS ATTRIBUTED TO ISO IMPLEMENTATION
COMMUNITY BENEFITS OF ISO IMPLEMENTATION
ADDITIONAL CLINIC BENEFITS OF ISO IMPLEMENTATION
SUMMARY

9. ISO 9001 at the State Department
THE SETTING
THE BEGINNING
THE DECISION
THE JOURNEY
SUCCESS
THE FUTURE
MOVING IT OVERSEAS
SUMMARY

10. Experience with ISO 9001 in Healthcare Organizations
ACCREDITATION STANDARDS
REHABILITATION FACILITIES
HOSPITALS
CURRENT ENVIRONMENT
ADVANTAGES OF USING ISO 9001:2008

11. Utilization of ISO 9001 Concepts in the Community Setting: HIEs, PSOs, and ACOs
COMMUNITY ANTICOAGULATION THERAPY (CAT) CLINIC AND THE CEDAR RAPIDS HEALTHCARE ALLIANCE
A LEAN PROJECT FOR THE COMMUNITY
HEALTH INFORMATION EXCHANGES: THE FUTURE OF HEALTHCARE IT
PATIENT SAFETY ORGANIZATIONS (PSOS)
ISO 9001 AS A FRAMEWORK FOR ACCOUNTABLE CARE ORGANIZATIONS AND POPULATION HEALTH MANAGEMENT
MOVING TOWARD A QUALITY SYSTEM AT THE COMMUNITY LEVEL

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Tags: James M Levett, Robert G Burney, ISO 9001, healthcare applications