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The Future of Retail Banking Delivering Value to Global Customer 1st Edition by Joseph A Divanna ISBN 1403911266 9781403911261

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The Future of Retail Banking Delivering Value to Global Customer 1st Edition Joseph A. Divanna Digital Instant Download

Author(s): Joseph A. DiVanna
ISBN(s): 9781403911261, 1403911266
Edition: 1
File Details: PDF, 3.16 MB
Year: 2004
Language: english
SKU: EB-1729628 Category: Tag:

The Future of Retail Banking Delivering Value to Global Customer 1st Edition by Joseph A Divanna – Ebook PDF Instant Download/Delivery: 1403911266 9781403911261
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Product details:

ISBN 10: 1403911266
ISBN 13: 9781403911261
Author: Joseph A Divanna

This book arises from an event on the future of banking which included leading figures in the industry. It addresses current trends influencing competition including globalization, market structure, technology and demographics and how these will impact upon companies and their organization, business opportunities, revenue streams, branding and customer behaviour. It will also show banks how to develop strategic initiatives for future competition. This will represent essential thinking for the banking and financial services industry.

The Future of Retail Banking Delivering Value to Global Customer 1st Table of contents:

1. Introduction

  • Overview of Retail Banking

  • Current Landscape and Challenges

2. Customer Expectations and Behavior

  • Changing Customer Profiles

  • Digital and Omni-channel Preferences

  • Personalization and Customer Experience

3. Technology and Innovation in Retail Banking

  • Digital Transformation

  • FinTech Disruption

  • Artificial Intelligence and Automation

  • Blockchain and Security

4. Regulatory Environment and Compliance

  • Global Regulatory Trends

  • Impact on Retail Banking Operations

  • Compliance Strategies

5. Business Models and Value Proposition

  • Traditional vs. Emerging Business Models

  • Customer-Centric Value Delivery

  • Pricing and Product Innovation

6. Risk Management in Retail Banking

  • Credit Risk

  • Operational and Cyber Risk

  • Fraud Detection and Prevention

7. Data Analytics and Customer Insights

  • Big Data in Retail Banking

  • Predictive Analytics and Decision Making

  • Enhancing Customer Engagement

8. Distribution Channels and Customer Access

  • Branch Networks in the Digital Age

  • Mobile and Online Banking

  • Partnerships and Ecosystems

9. Workforce Transformation and Culture

  • Talent Management

  • Organizational Change

  • Culture of Innovation

10. Future Trends and Strategic Priorities

  • Emerging Technologies

  • Sustainability and Social Responsibility

  • Strategies for Growth

11. Case Studies and Global Perspectives

  • Regional Banking Innovations

  • Success Stories and Lessons Learned

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Tags: Joseph A Divanna, Banking, Global Customer