The Field Guide to Understanding Human Error 2nd Edition by Sidney Dekker ISBN 0754648265 978-0754648260

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Product details: 

ISBN 10:0754648265 

ISBN 13:978-0754648260

Author:Sidney Dekker

When faced with a human error problem, you may be tempted to ask ‘Why didn’t they watch out better? How could they not have noticed?’. You think you can solve your human error problem by telling people to be more careful, by reprimanding the miscreants, by issuing a new rule or procedure. These are all expressions of ‘The Bad Apple Theory’, where you believe your system is basically safe if it were not for those few unreliable people in it. This old view of human error is increasingly outdated and will lead you nowhere. The new view, in contrast, understands that a human error problem is actually an organizational problem. Finding a ‘human error’ by any other name, or by any other human, is only the beginning of your journey, not a convenient conclusion. The new view recognizes that systems are inherent trade-offs between safety and other pressures (for example: production). People need to create safety through practice, at all levels of an organization. Breaking new ground beyond its successful predecessor, The Field Guide to Understanding Human Error guides you through the traps and misconceptions of the old view. It explains how to avoid the hindsight bias, to zoom out from the people closest in time and place to the mishap, and resist the temptation of counterfactual reasoning and judgmental language. But it also helps you look forward. It suggests how to apply the new view in building your safety department, handling questions about accountability, and constructing meaningful countermeasures. It even helps you in getting your organization to adopt the new view and improve its learning from failure. So if you are faced by a human error problem, abandon the fallacy of a quick fix. Read this book.

Table of contents: 

The Bad Apple Theory
The New View of Human Error
The Hindsight Bias
Put Data in Context
“They Should Have …”
Trade Indignation for Explanation
Sharp or Blunt End?
You Can’t Count Errors
Cause is Something You Construct
What is Your Accident Model?
Human Factors Data
Build a Timeline
Leave a Trace
So What Went Wrong?
Look into the Organization
Making Recommendations
Abandon the Fallacy of a Quick Fix
What about People’s Own Responsibility?
Making Your Safety Department Work
How to Adopt the New View
Reminders for in the Rubble

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