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The Conflict Resolution Toolbox Models and Maps for Analyzing Diagnosing and Resolving Conflict 2nd Edition by Gary T Furlong ISBN 1119717582 9781119717584

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The Conflict Resolution Toolbox Models and Maps for Analyzing Diagnosing and Resolving Conflict 2nd Edition Gary T. Furlong Digital Instant Download

Author(s): Gary T. Furlong
ISBN(s): 9781119717584, 1119717582
Edition: 2
File Details: PDF, 4.82 MB
Year: 2020
Language: english
SKU: EB-52111844 Categories: , Tag:

The Conflict Resolution Toolbox Models and Maps for Analyzing Diagnosing and Resolving Conflict 2nd Edition by Gary T Furlong – Ebook PDF Instant Download/Delivery: 1119717582, 9781119717584
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ISBN 10: 1119717582
ISBN 13: 9781119717584
Author: Gary T Furlong

When it comes to real-world conflict resolution, one size does not fit all. In the professional world especially, it’s critical for individuals to be prepared for a variety of situations and to know what tools and techniques can be used to settle disputes and disagreements in a way that is respectful of both party’s needs. The Conflict Resolution Toolbox shows mediators, negotiators, managers, and professionals at all levels how to simply and effectively assess conflict situations and choose the right tools to resolve the issue in a meaningful way.

  • Understand the why behind the conflict and how it can be resolved
  • Recognize the unconscious judgements and biases that are obstacles to conflict resolution
  • View conflict situations objectively and from multiple viewpoints
  • Learn how the latest neuroscience and behavioral economics research plays a role in conflict resolution

With over 25 years of experience in mediation, negotiation, and conflict resolution, author Gary T. Furlong brings to light the intrinsic habits and interpretations that can unwittingly surface and lead to further tension during times of conflict and unrest. This timely update to The Conflict Resolution Toolbox marries theory and practice and is a hands-on guide to understanding the root of conflict and selecting the simple strategies for addressing specific scenarios that individuals routinely face in the workplace and in life.

Conflict may be unavoidable, but resolution is within reach with the invaluable guidance and techniques found in The Conflict Resolution Toolbox.

The Conflict Resolution Toolbox Models and Maps for Analyzing Diagnosing and Resolving Conflict 2nd Table of contents:

Chapter One – Introduction to the Second Edition

  • We All Practice Conflict Resolution Daily

  • Diagnosis: Finding the Root Causes of Conflict

  • Theories vs. Models in a Practice Profession

  • A Wide Range of Conflict Analysis Models

  • Becoming a Reflective Practitioner

  • Summary

  • How to Use This Book

Chapter Two – Overview of the Models

  • Why These Nine Models?

  • Model #1—The Stairway (Interests/Rights/Power) Model

  • Model #2—The Triangle of Satisfaction

  • Model #3—The Circle of Conflict

  • Model #4—The Dynamics of Trust

  • Model #5—The Law of Reciprocity

  • Model #6—The Loss Aversion Bias

  • Model #7—The Boundary Model

  • Model #8—The Social Styles Model

  • Model #9—Moving Beyond Conflict

Chapter Three – The Conflict Story: A Case Study

  • A Case Study

Chapter Four – Model #1: The Stairway (Interests/Rights/Power)

  • Background of the Stairway Model

  • Diagnosis with the Stairway Model

  • Case Study: The Stairway Diagnosis

  • Strategic Direction from the Stairway Model

  • Case Study: Stairway Strategic Direction

  • Assessing and Applying the Stairway Model

  • Practitioner’s Worksheet for the Stairway Model

  • Additional Case Study—Stairway Model

Chapter Five – Model #2: The Triangle of Satisfaction

  • Background of the Triangle Model

  • Diagnosis with the Triangle of Satisfaction

  • Case Study: Triangle of Satisfaction Diagnosis

  • Strategic Direction from the Triangle of Satisfaction

  • Case Study: Triangle of Satisfaction Strategic Direction

  • Assessing and Applying the Triangle of Satisfaction Model

  • Practitioner’s Worksheet for the Triangle of Satisfaction Model

  • Additional Case Study: Triangle of Satisfaction

Chapter Six – Model #3: The Circle of Conflict

  • Background of the Circle of Conflict Model

  • Diagnosis with the Circle of Conflict

  • Case Study: Circle of Conflict Diagnosis

  • Strategic Direction from the Circle of Conflict

  • Case Study: Circle of Conflict Strategic Direction

  • Assessing and Applying the Circle of Conflict Model

  • Practitioner’s Worksheet for the Circle of Conflict Model

  • Additional Case Study—Circle of Conflict

Chapter Seven – Model #4: The Dynamics of Trust

  • Background of the Trust Model

  • Diagnosis with the Trust Model

  • Case Study: Trust Model Diagnosis

  • Strategic Direction from the Trust Model

  • Case Study: Trust Model Strategic Direction

  • Assessing and Applying the Trust Model

  • Practitioner’s Worksheet for the Trust Model

  • Additional Case Study: Trust Model

Chapter Eight – Model #5: The Law of Reciprocity

  • Background of the Natural Laws

  • The Law of Reciprocity

  • Diagnosis with the Law of Reciprocity

  • Case Study: Reciprocity Diagnosis

  • Strategic Direction from the Law of Reciprocity

  • Case Study: Reciprocity Strategic Direction

  • Assessing and Applying the Law of Reciprocity

  • Additional Case Study—Law of Reciprocity

Chapter Nine – Model #6: The Loss Aversion Bias

  • Background of the Loss Aversion Bias

  • Diagnosis with the Loss Aversion Bias

  • Case Study: Loss Aversion Diagnosis

  • Strategic Direction from the Loss Aversion Bias

  • Case Study: Loss Aversion Strategic Direction

  • Assessing and Applying the Loss Aversion Bias

  • Additional Case Study—Loss Aversion

Chapter Ten – Model #7: The Boundary Model

  • Background of the Boundary Model

  • Diagnosis with the Boundary Model

  • Case Study: Boundary Model Diagnosis

  • Strategic Direction from the Boundary Model

  • Case Study: Boundary Model Strategic Direction

  • Assessing and Applying the Boundary Model

  • Practitioner’s Worksheet for the Boundary Model

  • Additional Case Study—Boundary Model

Chapter Eleven – Model #8: The Social Style Model

  • Background of the Social Style Model

  • Diagnosis with the Social Style Model

  • Case Study: Social Style Diagnosis

  • Strategic Direction from the Social Style Model

  • Case Study: Social Style Strategic Direction

  • Assessing and Applying the Social Style Model

  • Practitioner’s Worksheet for the Social Style Model

  • Additional Case Study—Social Style Model

Chapter Twelve – Model #9: Moving Beyond the Conflict

  • Background of the Moving Beyond Model

  • Diagnosis with the Moving Beyond Model

  • Case Study: Moving Beyond Diagnosis

  • Strategic Direction from the Moving Beyond Model

  • Case Study: Strategic Direction with the Moving Beyond Model

  • Assessing and Applying the Moving Beyond Model

  • Practitioner’s Worksheet for the Moving Beyond Model

  • Additional Case Study—Moving Beyond Model

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Tags: Gary T Furlong, Toolbox Models, Analyzing Diagnosing