The Certified Six Sigma Master Black Belt Handbook 1st Edition by TM Kubiak ISBN 0873898052 9780873898058

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ISBN 10: 0873898052 
ISBN 13: 9780873898058
Author: T.M. Kubiak

Organizations are continuously trying to improve by reducing cost, increasing customer satisfaction, and creating an environment of empowered employees who continuously strive for excellence in each process and product. In much the same way, governments are continuously required to do “more with less,” enhance budget and organizational performance, and identify innovative ways to increase their impact.There are challenges to applying the Lean-Six Sigma (LSS) tools in the public sector. Examples of these challenges include hierarchical environments, a lack of common goals, and the complexity of working in the public sector. The information included as part of this book provides over 30 spotlights highlighting project examples, lessons learned, and tips and tricks for using LSS in the public sector. These spotlights are based on interviews facilitated with a robust sampling of senior operations strategy practitioners.The LSS methodology focuses on eliminating waste (lean) and then reducing variation (Six Sigma) in a process or product that contains no waste. The information covered in this book will allow someone to have an immediate impact in any public sector organization. It describes some of the most powerful continuous process improvement tools that can be used, with limited training required. This is further enhanced by showing direct correlations to the LSS tools and the challenges that will be faced.Because the public sector spans such a diverse range of organizational charters (such as transportation, education, and defense), this book does not focus solely on either manufacturing or services. Rather, it provides a balanced approach to utilizing LSS in all environments.

The Certified Six Sigma Master Black Belt Handbook 1st Table of contents:

Part I: Enterprise-Wide Planning and Deployment
Chapter 1: Strategic Plan Deployment
SWOT
PEST
Hoshin Kanri
Traditional Strategic Planning Approach
Chapter 2: Strategic Plan Alignment
Strategic Deployment Goals
Project Alignment with Strategic Plans
Project Alignment with Business Objectives
Chapter 3: Deployment of Six Sigma Systems
Governance
Assessment
Resource Planning
Resource Development
Execution
Measure and Improve the System
Chapter 4: Six Sigma Methodologies
DMAIC
DFSS
Lean
Business Systems and Process Management
Chapter 5: Opportunities for Improvement
Project Identification
Project Qualification
Stakeholder Engagement
Intervention Techniques
Creativity and Innovation Tools
Chapter 6: Risk Analysis of Projects and the Pipeline
Risk Management
Pipeline Creation
Pipeline Management
Chapter 7: Organizational Design
Systems Thinking
Organizational Maturity and Culture
Organizational Cultural Change Techniques
Chapter 8: Organizational Commitment Successful
Techniques to Gain Commitment
Necessary Organizational Structure for Deployment
Communications with Management
Change Management
Chapter 9: Organizational Finance and Business Performance Metrics
Financia l Measures
Business Performance Measures
Project Cash Flow
Sarbanes–Oxley Act
Part II: Cross-Functional Competencies
Chapter 10: Data Gathering
Voice of the Process
Voice of the Customer
Chapter 11: Internal Organizational Challenges
Organizational Dynamics
Intervention Styles
Interdepartmental Conflicts
Chapter 12: Executive and Team Leadership Roles
Executive Leadership Roles
Leadership for Deployment
Part III: Project Management
Chapter 13: Project Execution
Cross-Functional Project Assessment
Executive and Mid-Level Management Engagement
Project Prioritization
Chapter 14: Project Oversight and Management
Project Management Principles
Measurement
Monitoring
Project Status Communication
Supply/Demand Management
Corrective Action
Chapter 15: Project Management Infrastructure
Governance Methods and Tools
Performance Measurement
Chapter 16: Project Financial Tools
Budgets and Forecasts
Costing Concepts
Part IV: Training Design and Delivery
Chapter 17: Training Needs Analysis
Human Resource Strategic Plan
The Importance of a Training Needs Analysis
Defining the Extent and Nature of the Job
Purposes of and Types of Training
Tools and Techniques for Conductinga Training Needs Analysis
Chapter 18: Training Plans
Aligning Training to Strategy
The Importance of Training and Education
The Importance of Training Plans
Training Plans Are Not a Panacea
Components of an Effective Training Plan
Applying the Training Plan
Multidisciplinary Training
Chapter 19: Training Materials and Curriculum Development
Adult Learning Theory
Integration
Training Delivery
Chapter 20: Training Effectiveness Evaluation
Terminology
Validation and Evaluation Models
Mager’s Learning Objective Principle
Tips for Developing Measures
Measurement Issues
Data Collection Methods
Isolating the Effects of Training
Part V: Mentoring Responsibilities
Chapter 21: Mentoring Champions, Change Agents, and Executives
Project Reviews
Project Sizing
Communications
Feedback
Chapter 22: Mentoring Black Belts and Green Belts
Individuals
Technical Reviews
Team Facilitation and Meeting Management
Chapter 23: Mentoring Non-belt Employees
Part VI: Advanced Measurement Methods and Tools
Chapter 24: Measurement Systems Analysis (MSA)
Propagation of Errors
Attribute (Discrete) Measurement Systems
Variables (Continuous) Measurement Systems
Process Capability for Nonnormal Data
Chapter 25: Measuring and Modeling Relationships Between Variables
Autocorrelation and Forecasting
Multiple Regression Analysis
Logistic Regression Analysis
Model Fitting for Nonlinear Parameters
General Linear Mode ls (GLMs)
Components of Variation
Simulation
Linear Programming
Reliability Modeling
Qualitative Analysis
Chapter 26: Design of Experiments (DOE)
Factor Analysis
Complex Blocking Structures
Other DOE Approaches
Chapter 27: Automated Process Control (APC) and Statistical Process Control (SPC)
Terminology
Advantages of Automated Process Control
Basic Control Systems
Part VII: Appendices
Appendix 1: ASQ Code of Ethics (May 2005)
Appendix 2: ASQ Certified Master Black Belt (MBB) Body of Knowledge (2010)
Appendix 3: Control Chart Combinations for Measurement Data
Appendix 4: Control Chart Constants
Appendix 5: Constants for A7, B7, and B8
Appendix 6: Factors for Estimating σX
Appendix 7: Control Charts for Count Data
Appendix 8: Binomial Distribution Table
Appendix 9: Cumulative Binomial Distribution Table
Appendix 10: Poisson Distribution Table
Appendix 11: Cumulative Poisson Distribution Table
Appendix 12: Standard Normal Distribution Table
Appendix 13: Cumulative Standard Normal Distribution Table
Appendix 14: t Distribution Table
Appendix 15: Chi-Square Distribution Table
Appendix 16: F(0.99) Distribution Table
Appendix 17: F(0.975) Distribution Table
Appendix 18: F(0.95) Distribution Table
Appendix 19: F(0.90) Distribution Table
Appendix 20: F(0.10) Distribution Table
Appendix 21: F(0.05) Distribution Table
Appendix 22: F(0.025) Distribution Table
Appendix 23: F(0.01) Distribution Table
Appendix 24: Equivalent Sigma Levels, Percent Defective, and PPM Values
Appendix 25: Glossary of Lean Six Sigma and Related Terms
Appendix 26: Glossary of Japanese Terms

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