The ASQ Pocket Guide to Root Cause Analysis 1st Edition by Bjrn Andersen, Tom Natland Fagerhaug ISBN 087389863X 9780873898638

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Product details:

ISBN 10: 087389863X

ISBN 13: 9780873898638 

Author:  Natland Fagerhaug 

All organizations experience unintended variation and its consequences. Such problems exist within a broad range of scope, persistence, and severity across different industries. Some problems cause minor nuisances, others leads to loss of customers or money, others yet can be a matter of life and death. The purpose of this pocket guide is to provide you with easily accessible knowledge about the art of problem solving, with a specific focus on identifying and eliminating root causes of problems. Root cause analysis is a skill that absolutely everybody should master, irrespective of which sector you work in, what educational background you have, and which position in the organization you hold. The content in this little pocket guide can contribute to disseminating this skill a little further in the world.

Table of contents:

Section I
ROOT CAUSE ANALYSIS
THE RCA PROCESS
Section II
STEP 1: DEFINE THE EVENT
STEP 2: FIND CAUSES
STEP 3: FIND THE ROOT CAUSE
STEP 4: FIND SOLUTIONS
STEP 5: TAKE ACTION
STEP 6: MEASURE AND ASSESS
Section III
RCA EXAMPLE

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Tags: Bjorn Andersen, Tom Natland Fagerhaug, ASQ, Pocket Guide, Root Cause Analysis