Telecommunications Cost Management 1st Edition by Stu Strother ISBN 1580531784 978-1580531788
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Product details:
ISBN 10:1580531784
ISBN 13:978-1580531788
Author:Stu Strother
This work is a practical cost management guide to the complex world of voice, data and wireless telecommunications for the non-technical business professional. It sifts through all the technical jargon, and offers a comprehensive education on the applications, services and procurement of telecom products, and provides a strategy to effectively manage the costs of those products and services. This reference enables professionals to: understand telecom services; audit phone bills; reduce the cost of existing services and eliminate unnecessary ones; and efficiently negotiate new contracts and services. It explains the way in which the providers of telecommunications services interwork and compete, focusing on pricing structures and options. Each section contains cost management advice, explains the technologies and service offerings of the carriers, and illustrates complex concepts with case studies of companies in today’s marketplace.
Table of contents:
1 Introduction
2 Background of the telecom industry
3 The complete do-it-yourself telecom audit
4 Local service
5 Local lines
6 Local calls
7 Intralata calling
8 Long-distance calls on local bills
9 Managing your payphones
10 Customer service records
11 Long-distance overview and sample bill
12 Long-distance pricing
13 Long-distance contract discounts
14 Dedicated service
15 Data networking essentials
16 Dedicated private lines
17 Circuit switching
18 Packet switching
19 New data networking services
20 Wireless telecommunications service
21 Mobile phone rate plans
22 Airtime
23 Paging service
24 Contract negotiation
25 The request for proposal process
Glossary
List of acronyms
Selected bibliography
About the author
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Tags:
Stu Strother,Telecommunications,Management