Six Sigma Team Dynamics The Elusive Key to Project Success 1st Edition by George Eckes, Sandra Derickson ISBN 0471222771 978-0471222774
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Product details:
ISBN 10: 0471222771
ISBN 13: 978-0471222774
Author: George Eckes, Sandra Derickson
A full, expert discussion of the last major component of Six Sigmaimplementation
George Eckes’ first two books on Six Sigma-The Six Sigma Revolutionand Making Six Sigma Last-dealt with Six Sigma from a strategiclevel and from a cultural level, respectively. Six Sigma TeamDynamics covers the last component of Six Sigma-improving teamprocesses. The successful completion of Six Sigma depends on teamsworking together and applying a proven methodology that defines,measures, analyzes, improves, and controls the process. These teamdynamics and the roles and responsibilities of all constituenciesare the last remaining key to successful Six Sigma implementation.
Table of contents:
Six Sigma Team Dynamics: The Elusive Key to Project Success.
The Roles and Responsibilities of a Six Sigma Team.
Team Effectiveness: How the Lack of Facilitative Leadership Results in Six Sigma Failures.
When Six Sigma Meetings Go Bad: Facilitative Interventions and When to Use Them.
Managing the Six Sigma Project.
Dealing with Maladaptive Six Sigma Behaviors.
Completing the Six Sigma Project: The Never Ending Responsibility of the Champion.
Pitfalls to Avoid in Creating Six Sigma Team Dynamics.
Appendix A: Alpha Omega Call Center DMAIC Templates.
Appendix B: 95 Questions Champions Should Ask Their Project Teams.
Appendix C: The Champion’s Responsibilities.
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Tags:
George Eckes,Sandra Derickson,Six Sigma,Dynamics,Elusive Key