Return on Investment in Training and Performance Improvement Programs 2nd Edition by Jack Phillips ISBN 9781136368325 1136368329
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Product details:
ISBN 10: 1136368329
ISBN 13: 9781136368325
Author: Jack Phillips
Return on Investment in Training and Performance Improvement Programs 2nd Edition Table of contents:
1 Measuring the Return on Investment Key Issues and Trends
ROI Progress and Status
Why ROI?
The Concerns with ROI
Barriers to ROI Implementation
Benefits of ROI
ROI Best Practices
Final Thoughts
References
2 ROI Model
Building the ROI Methodology
An Evaluation Framework
The ROI Model
Operating Standards and Philosophy
Implementation Issues
Application and Practice
References
3 Collecting Data
Sources of Data
Questionnaires and Surveys
Tests
Norm-Referenced Test
Criterion-Referenced Test
Performance Testing
Exercises/Problems/Activities
Self-Assessment
Facilitator Assessment
Interviews
Focus Groups
Observations
Behavior Checklist and Codes
Delayed Report Method
Video Recording
Audio Monitoring
Business Performance Monitoring
Action Planning and Follow-Up Assignments
Performance Contracts
Selecting the Appropriate Method
Data Tabulation Issues
Final Thoughts
Case Study—Part B, Linear Network Systems
References
Further Reading
4 Isolating the Effects of Training
Preliminary Issues
Use of Control Groups
Trend Line Analysis
Forecasting Methods
Participant Estimate of Training’s Impact
Supervisor Estimate of Training’s Impact
Management Estimate of Training’s Impact
Customer Input of Training’s Impact
Expert Estimation of Training’s Impact
Calculating the Impact of Other Factors
Using the Techniques
Final Thoughts
Case Study—Part C, Linear Network Systems
References
Further Reading
5 Converting Data to Monetary Benefits
Preliminary Issues
Techniques for Converting Data to Monetary Values
Converting Output Data to Contribution
Calculating the Cost of Quality
Converting Employee Time
Using Historical Costs
Using Internal and External Experts’ Input
Using Values from External Databases
Using Estimates from Participants
Using Estimates from Supervisors and Managers
Linking with Other Measures
Using HRD Staff Estimates
Selecting the Appropriate Measures
Accuracy and Credibility of Data
Final Thoughts
Case Study—Part D, Linear Network Systems
References
Further Reading
6 Tabulating Program Costs
Cost Strategies
Cost Tracking Issues
Major Cost Categories
Evaluation
Cost Accumulation and Estimation
Final Thoughts
Case Study—Part E, Linear Network Systems
References
Further Reading
7 Calculating the Return
Basic Issues
ROI Interpretation
Case Application
Other ROI Measures
Consequences of not Training
ROI, The Profit Center, and EVA
ROI Issues
References
Further Reading
8 Identifying Intangible Measures
Key Issues
Can it be Converted?
Typical Intangible Measures
Final Thoughts
Case Study—Part G, Linear Network Systems
References
Further Reading
9 ROI Forecasting
Why Forecast ROI?
The Trade-Offs of Forecasfing
Preprogram ROI Forecasting
Forecasting with a Pilot Program
Forecasting ROI with Reaction Data
Forecasting ROI with Learning Data
Forecasting ROI with Skills and Competencies
Forecasting Guidelines
Final Thoughts
Case Study—Part H, Linear Network Systems
References
Further Reading
10 How to Communicate Results
The Importance of Communication
Principles of Communicating Results
Analyzing the Need for Communication
Planning the Communication
Selecting the Audience for Communications
Developing the Information: The Impact Studyz
Selecting the Communication Media
Staff Meetings
Manager Meetings
Best Practices Meetings
Business Update Meetings
Communicating the Information
Analyzing Reactions to Communication
Final Thoughts
Case Study—Part I, Linear Network Systems
References
Further Reading
11 Implementation Issues
Overcoming the Resistance to ROI
Planning the Implementation
ASTD ROI Network
Creating a Local Network
Building an Internal Network
Preparing the HRD Staff
Involving the HRD Staff
Using ROI as a Learning Tool—Not a Performance Evaluation Tool
Removing Obstacles to Implementation
Teaching the Staff
Initiating the ROI Process
Preparing the Management Team
Target Audiences
Timing
Selling Top Management
The Overall Importance of Training
The Impact of Training
The Training and Performance Improvement Process
Responsibility for HRD
Active Involvement
Monitoring Progress and Communicating Results
Cost Savings Approaches
Final Thoughts
Case Study—Part J, Linear Network Systems
References
Further Reading
Appendix A: Resources
Appendix B: How Results-Based Are Your Training and Development Programs?
Index
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