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Results that Matter Improving Communities by Engaging Citizens Measuring Performance and Getting Things Done 1st Edition by Paul Epstein, Paul Coates, Lyle Wray, David Swain ISBN 0787960586 9780787960582

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Results that Matter Improving Communities by Engaging Citizens Measuring Performance and Getting Things Done 1st Edition Paul Epstein Digital Instant Download

Author(s): Paul Epstein, Paul M. Coates, Lyle D. Wray, David Swain
ISBN(s): 9780787983178, 0787983179
Edition: 1
File Details: PDF, 1.56 MB
Year: 2005
Language: english
SKU: EB-1625398 Category: Tags: , , ,

Results that Matter Improving Communities by Engaging Citizens Measuring Performance and Getting Things Done 1st Edition by Paul Epstein, Paul Coates, Lyle Wray, David Swain – Ebook PDF Instant Download/Delivery: 0787960586 ,9780787960582
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Product details:
ISBN 10: 0787960586
ISBN 13: 9780787960582
Author: Paul Epstein, Paul Coates, Lyle Wray, David Swain
Today’s communities—whether they are currently strong, or struggling to survive—face difficult challenges if they want to be tomorrow’s healthy, vibrant communities. The challenge for leaders and citizens of modern communities is not just to solve specific problems today. Their real challenge is to keep learning from their experience so they can keep improving their communities tomorrow.

Results That Matter will provide a new governance framework for using valuable tools of community improvement—especially performance measurement and citizen engagement—to empower communities to achieve the outcomes their citizens most desire. Government and nonprofit managers will learn how to combine these tools in new ways, not only to achieve one-time improvement of their organizations and communities, but to foster continual community renewal and improvement. The benefits and practicality of the framework and related practices will be reinforced by case examples from 25 communities across the country. The book will offer “how to” guidance to public and nonprofit managers, including promising practices for effective communities, and new roles for citizens, community leaders, and managers.

Results that Matter Improving Communities by Engaging Citizens Measuring Performance and Getting Things Done 1st Edition Table of contents:

Chapter 1: Building the Framework for Community Change

  • Explores the foundational principles and strategies for creating a community-driven approach to improvement, including the role of local government and citizens in fostering change.

Chapter 2: Engaging Citizens: The Heart of Change

  • Discusses various strategies for engaging citizens in the decision-making process, and how their participation can drive effective solutions to community issues.

Chapter 3: Measuring What Matters: Creating a Results-Oriented Culture

  • Focuses on the importance of defining clear, measurable goals and tracking performance to ensure that community initiatives are on the right path to success.

Chapter 4: Performance Management: Tools for Measuring Progress

  • A deep dive into tools and methodologies used for performance measurement, including data collection, analysis, and the reporting of outcomes in community projects.

Chapter 5: Collaborative Leadership: Engaging Stakeholders and Building Partnerships

  • Examines the role of leadership in community development and the need for collaboration between local governments, non-profit organizations, businesses, and residents.

Chapter 6: Getting Things Done: Turning Plans into Action

  • Discusses how to take ideas and plans from the drawing board and implement them effectively in the community, overcoming common obstacles and ensuring sustainable progress.

Chapter 7: The Role of Accountability in Achieving Results

  • Outlines the importance of accountability systems for ensuring that all parties are responsible for their contributions and that goals are consistently being met.

Chapter 8: Creating a Culture of Continuous Improvement

  • Explores how communities can foster a mindset of continuous learning and improvement, where feedback and adaptive strategies are used to make ongoing progress.

Chapter 9: Case Studies of Successful Community Engagement and Results

  • A collection of case studies showcasing real-world examples of communities that have successfully implemented strategies for engagement, performance measurement, and achievement.

Chapter 10: Overcoming Challenges and Obstacles to Community Change

  • Identifies common challenges faced during community change efforts and provides strategies for overcoming them, from resistance to change to resource limitations.

Conclusion: The Future of Community Development

  • A final reflection on the importance of continued citizen engagement, accountability, and performance measurement in achieving long-term, impactful community change.

Appendices

  • Practical tools, templates, and frameworks for implementing the strategies discussed in the book, including sample performance measurement plans and citizen engagement surveys.

Index

  • An alphabetical index for easy reference to key terms, concepts, and case studies featured in the book.

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