Reference and Information Services An Introduction 4th Edition by Richard E Bopp, Linda C Smith ISBN 1591583748 9781591583745

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ISBN 10: 1591583748 
ISBN 13: 9781591583745
Author: Richard E Bopp, Linda C Smith

Reflecting the dramatic changes shaped by rapidly developing technologies over the past six years, this new fourth edition of Reference and Information Services takes the introduction to reference sources and services significantly beyond the content of the first three editions. In Part I, Concepts and Processes, chapters have been revised and updated to reflect new ideas and methods in the provision of reference service in an era when many users have access to the Web. In Part II, Information Sources and Their Use, discussion of each source type has been updated to encompass key resources in print and on the Web, where an increasing number of freely available sources join those purchased or licensed by libraries.

A number of new authors are contributors to this new edition, bringing to their chapters their experience as teachers of reference and as practitioners in different types of libraries. Discussions of services in Part I integrate digital reference as appropriate to each topic, such as how to conduct a reference interview online using instant messaging. Boxes interspersed in the text are used to present scenarios for discussion, to highlight key concepts, or to present excerpts from important documents. Discussions of sources in Part II place more emphasis on designing effective search strategies using both print and digital resources. The chapter on selection and evaluation of sources addresses the changing nature of reference collections and how to evaluate new types of sources. Each chapter concludes with an updated list of additional readings to guide further study.

A new companion website will provide links to Web-accessible readings and resources as well as additional scenarios for discussion and example search strategies to supplement those presented in the text.

Reference and Information Services An Introduction 4th Table of contents:

Determining the Question: In-Person, Telephone, and Virtual Reference Interviews
Finding the Answer: Basic Search Techniques
Answering Questions about Books, Magazines, Newspapers, Libraries and Publishing, and Bibliographic Networks—Bibliographic Resources
Answering Questions about Anything and Everything—Encyclopedias
Answering Questions That Require Handy Facts—Ready Reference Sources
Answering Questions about Words—Dictionaries, Concordances, and Manuals
Answering Questions about Events and Issues, Past and Present—Databases (and Indexes)
Answering Questions about Health, Law, and Business—Special Guidelines and Sources
Answering Questions about Geography, Countries, and Travel—Atlases, Gazetteers, Maps, Geographic Information Systems, and Travel Guides
Answering Questions about the Lives of People—Biographical Information Sources
Answering Questions about Government and Related Issues—Government Information Sources
When and How to Use the Internet as a Reference Tool
Readers’ Advisory Services
Reference Services for Children and Young Adults
Information Literacy in the Reference Department
Ethics in Reference
Selecting and Evaluating Reference Materials
Reference as Programming
Managing Reference Departments
Assessing and Improving Reference Services
Reference 2.0
The Future of Information Service

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