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PROPEL to Quality Healthcare Six Steps to Improve Patient Care Staff Engagement and the Bottom Line 1st Edition by Thomas M Muha, Martha Murphy ISBN 1351633635 9781351642965

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PROPEL to Quality Healthcare Six Steps to Improve Patient Care Staff Engagement and the Bottom Line 1st Edition Thomas M Muha (Author) Digital Instant Download

Author(s): Thomas M Muha (Author); Martha Murphy (Author)
ISBN(s): 9781351642965, 1351633635
Edition: 1
File Details: PDF, 12.89 MB
Year: 2017
Language: english
SKU: EB-12054576 Category: Tags: ,

PROPEL to Quality Healthcare Six Steps to Improve Patient Care Staff Engagement and the Bottom Line 1st Edition by Thomas M Muha, Martha Murphy – Ebook PDF Instant Download/Delivery: 1351633635, 9781351642965
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ISBN 10: 1351633635 
ISBN 13: 9781351642965
Author: Thomas M Muha, Martha Murphy

You got into healthcare because you wanted to help people, but quickly discovered providing high-quality care is challenging. Seemingly impossible demands are placed on you and your team. Some coworkers are constantly complaining; others are in their silos doing only what they must to get through the long days. Collaboration is often lacking, and patients suffer the painful consequences. It’s easy to become overloaded with work and overwhelmed with negativity. This is not how the healthcare profession has to be. There is a new science – Positive Psychology – that studies how people are able to perform extraordinarily well in challenging situations. After a dozen years of research in prestigious medical centers, an evidence-based method for applying this science has been developed. That six step program is PROPEL. You will read stories illustrating the experiences of doctors, nurses and administrators who learned to use PROPEL to transform their professional life (and, for many, their personal life as well). You will learn how they were able to attain remarkable results with their teams, units and clinics: • Staff callout and FMLA decreased 75% • Wait times for chemotherapy infusion reduced 6 hours • Staff turnover dropped 80% • Pediatric MRI scheduling driven down from 14 weeks to 10 days • Bone marrow transplant procedures increased by 50% • ED diversion due to psychiatric patient boarding virtually eliminated • Patient fall rate cut by 70% • Use of agency and travelers nurses abolished • Patient satisfaction scores up 50% The cumulative impact to the bottom line has been calculated to be millions of dollars. The most meaningful measure of PROPEL’s success, however, comes from the thousands of dedicated professionals who have expressed heartfelt gratitude for having learned how to recapture their joy for working in healthcare.

PROPEL to Quality Healthcare Six Steps to Improve Patient Care Staff Engagement and the Bottom Line 1st Table of contents:

SECTION I WHY POSITIVE WORK ENVIRONMENTS MATTER

Chap 1. Modern Times in Healthcare: From the C-Suite to the Bedside

  • The Scope of the Problem

  • The Pilot Studies

  • What You Will Get Out of This Book

  • Optimal Functioning Can Be Learned

Chap 2. Positive Psychology: The Science of Optimal Human Functioning

  • But What about People Who Shine in Stressful Situations?

  • The Birth of Positive Psychology

  • How Well Are Americans Doing?

  • How Well Are You Doing?

  • Is Positive Psychology Fluff or Financially Beneficial?

  • How Do Positive Workplaces Make a Difference?

  • What Does the Research Reveal about Flourishing?

  • Can You Really Become a More Positive Person?

  • Does Positivity Help Organizations Be More Successful?

  • Creating a Positive Climate

  • The PROPEL Principles: Six Steps for Applying Positive Psychology

Chap 3. It’s the Culture, Dummy Darling: A Look at a Top-Rated Hospital

  • The Chicken and Egg Question

  • In the Beginning

  • It’s All about the Family

  • What’s Most Valuable?

  • Talk to Me

  • It’s All about Teamwork

  • Don’t Blame Me

  • This Is Crazy

  • What Difference Does It Make?

  • Whether You Think You Can or Can’t—You’re Right

  • Who Do You Think You Are?

  • To Tell You the Truth

  • Getting an Earful

  • Caring Is a Behavior, Not a Slogan

  • You’ve Got Quite a Reputation

  • Making a Mark in the World

  • Eating It Up

  • Lessons Learned

SECTION II A TALE OF TWO UNITS

Chap 4. Stuck: Between a Rock and a Hard Place

  • A Department Director’s Perpetual Problems

  • Becoming a Champion for the PROPEL Initiative

  • My OMG Moment with Carol

  • Jan’s L&D Kickoff Meeting

  • Maureen’s Women’s Services Department Kickoff

  • Next Steps

Chap 5. The Transformation: How to PROPEL a Staff to Success

  • A Nurse Manager Overloaded with Problems

  • Jan’s First Coaching Session

  • Jan’s Second Coaching Session

  • Focus Group Feedback

  • Jan’s Moment of Truth

  • The PROPEL Initiative

  • The Results

Chap 6. Devolving before Evolving: How to Command-and-Control Staff into Anger and Apathy

  • A Nurse Manager at War with Her Staff

  • Circling Back to Carol

  • Maureen’s Second Coaching Session

  • Meeting with Maureen’s PROPEL Team

  • Maureen’s Next Coaching Session

  • The Moment of Truth

  • Carol Confronts Maureen

  • The End of the Command and Control Era

SECTION III HOW TO PROPEL HIGH PERFORMANCE IN HOSPITALS

Chap 7. P–Passion: Developing the Drive to Create Positive Outcomes

  • Curtis’s Story: The Problem

  • The Research on Creating and Sustaining Passion

  • Passion Defined

  • Two Types of Passion

  • The Benefits of Harmonious Passion

  • The Downside of Obsessive Passion

  • How Burnout Affects the Quality of Healthcare Delivery

  • How Do People Develop Obsessive Passion?

  • Strategies for Overcoming Obsessive Passion

  • Corrective Mirroring

  • Self-Compassion

  • Applying the PASSION Research—Developing Personal Mastery

  • Values Clarification: The First Step for Increasing Harmonious Passion

  • Visualization: The Second Step for Increasing Harmonious Passion

  • Taking Action: The Third Step for Increasing Harmonious Passion

  • Applying the PASSION Research: Developing Team Mastery

  • Creating PROPEL Teams

  • Using “Smart Team” Research

  • Applying the PASSION Research: Developing a Culture of Intention

  • Passion Is More Important Than Employee Engagement

  • Curtis’s Story: The Resolution

  • Conclusion

Chap 8. R–Relationships: Building a High-Performing Team

  • Rita’s Story: The Problem

  • The Research on Creating and Sustaining High-Functioning Relationships

  • Most Relationships Flounder

  • Lack of Engagement in Relationships Degrades Healthcare Quality

  • What Role Do Physicians Play?

  • Optimal Communication in Healthcare Teams

  • Improving Communication Improves Quality Healthcare

  • Courageous Communication in Relationships

  • Optimal Communication Dynamics

  • Other Dynamics That Improve Relationships

  • Applying the RELATIONSHIP Research: Developing Personal Mastery

  • Steps for Improving Positivity in Relationships

  • Applying RELATIONSHIP Research: Developing Team Mastery

  • It’s Important to Manage Negativity in Relationships

  • Steps for Managing Negativity in Relationships

  • Applying RELATIONSHIP Research: Developing a Culture of Progress

  • Making Progress Makes for Good Days

  • Rita’s Story: The Resolution

  • The Bottom Line

Chap 9. O–Optimism: Changing Your Thinking to Generate Gritty Determination

  • Terri’s Story: The Problem

  • Meeting with the PTU Staff

  • The Research on Optimistic Thinking

  • Change Initiatives Usually Fail

  • Defining Optimistic and Pessimistic Thinking

  • The Benefits of Optimistic Thinking

  • The Downside of Pessimistic Thinking

  • Defining Fixed and Growth Mind-Sets

  • Applying OPTIMISM Research: Developing Personal Mastery

  • Mind-Sets—Attributions That Affect Performance

  • What’s Your Explanatory Style?

  • Do You Have a Fixed or Growth Mind-Set?

  • Grit—The Secret to Success

  • Applying OPTIMISM Research: Developing Team Mastery

  • Does Your Team Have a Growth or Fixed Mind-Set?

  • Create “Tipping Points” to Engage the Disengaged

  • Applying OPTIMISM Research: Developing a Culture of Influence

  • Terri’s Story: The Resolution

Chap 10. P–Proactivity: Using Your Best Traits to Achieve the Best Results

  • Steve’s Story: The Problem

  • The Research on Proactivity

  • Defining Proactivity

  • What Are Strengths?

  • Two Types of Strengths—Internal and External

  • Internal Strengths

  • The 24 VIA Character Strengths©

  • External Strengths

  • The Problem Is…

  • Blocks to Applying Strengths

  • Benefits of Using Strengths

  • Applying PROACTIVITY Research: Developing Personal Mastery

  • Applying PROACTIVITY Research: Developing Team Mastery

  • Applying PROACTIVITY Research: Developing a Culture of Engagement

  • Steve’s Story: The Resolution

  • Six Months Later

Chap 11. E–Energy: Refueling Your Internal Engine

  • Raquel’s Story: The Problem

  • The Research on Energy Replenishment

  • How Well Do You Take Care of Yourself?

  • Physician Burnout Rates Continue to Climb

  • Nurse Burnout Rates Are Even Higher

  • Stress vs. Energy Management Mind-Sets

  • What about All the “Bad” Chemicals Stress Produces?

  • How Do You React to Stress?

  • How to Change Your Stress Mind-Set

  • Energy Expenditure and Replenishment

  • Applying ENERGY Renewal Research: Developing Personal Mastery

  • Is Poor Energy Management Impacting Your Life?

  • Renewing Physical Energy—Fueling the Fire

  • Renewing Emotional Energy—Transforming Threat into Challenge

  • Renewing Mental Energy—Appropriate Focus and Realistic Optimism

  • Renewing Spiritual Energy—Having a “Why” to Live

  • Applying ENERGY Renewal Research: Developing Team Mastery

  • What Is Your Staff’s Mind-Set about Stress?

  • Applying ENERGY Renewal Research: Developing a Culture of Abundance

  • What Is a Culture of Abundance?

  • Positively Deviant Organizations

  • Affirmative Bias in Organizations

  • Virtuous Organizations

  • Raquel’s Story: The Resolution

Chap 12. L–Legacy: Empowering Others to Make a Meaningful Difference

  • Christina’s Story: The Problem

  • The Research on Legacy

  • Flourishing and Languishing Defined

  • Strategies for Leaving a Legacy

  • The Progress Principle

  • Give and Take

  • Multipliers

  • What’s Your Current Capacity for Making a Meaningful Difference?

  • Applying LEGACY Research: Developing Personal Mastery

  • Coaching

  • Applying LEGACY Research: Developing Team Mastery

  • Applying LEGACY Research: Developing a Culture of Psychological Safety

  • Creating Psychological Safety with Teams and Organizations

  • Christina’s Story: The Resolution

SECTION IV TOOLKITS FOR INDIVIDUALS AND PROPEL TEAMS

Chap 13. Your PROPEL Toolkit: Exercises for Elevating Your Level of Satisfaction and Success

  • Introduction

  • The Core of Optimal Functioning: Consistently Living Your Values

  • Values Exercise 1: Peaks and Valleys

  • Values Exercise 2: Prioritize Your Core Values

  • Values Exercise 3: “WWILL” Power—How to Be Your Best Possible Self

  • PROPEL Principle 1: Nourishing Your Passion

  • Passion Exercise 1: Self-Assessment

  • Passion Exercise 2: Your “WWILL” Power PROPEL Goal

  • Passion Exercise 3: Wish, Outcome, Obstacle, and Plan

  • PROPEL Principle 2: Nourishing Your Relationships

  • Relationship Exercise 1: Assessing Your Current Level of Positivity

  • Positivity Self Test

  • Scoring

  • Relationship Exercise 2: “WWILL” Power for Increasing Your Positivity

  • Relationship Exercise 3: WOOP Your Ability to Succeed

  • PROPEL Principle 3: Nourishing Your Optimism

  • Optimism Exercise 1: Describe a Current Challenge

  • Optimism Exercise 2: Are You a Positive or Negative Thinker?

  • Instructions

  • Scoring

  • Score Interpretation

  • Optimism Exercise 3: Turn Negative Thinking into Optimistic Thinking

  • PROPEL Principle 4: Nourishing Your Proactivity

  • Proactivity Exercise 1: Identify Your Strengths

  • Proactivity Exercise 2: Strengths Spotting

  • Proactivity Exercise 3: The 11-Minutes-a-Day Ritual

  • PROPEL Principle 5: Renewing Your Energy

  • Energy Exercise 1: Self-Assessment

  • Body

  • Emotions

  • Mind

  • Spirit

  • Scoring

  • Energy Exercise 2: Action Plan

  • PROPEL Principle 6: Fulfilling Your LEGACY

  • Legacy Exercise 1: Lessons from People Who Brought Out the Best in You?

  • Legacy Exercise 2: Establishing a Coaching Relationship

  • Legacy Exercise 3: Developing a Coaching Relationship

Chap 14. Toolkit for Developing a PROPEL Team: Creating a Highly Effective Team to Facilitate Change

  • Assess Your Workplace

  • Workplace Assessment Questions

  • Values

  • Passion

  • Relationships

  • Optimism

  • Proactivity

  • Energy

  • Legacy

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Tags: Thomas M Muha, Martha Murphy, PROPEL, Quality Healthcare