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Principles of Quality Costs Financial Measures for Strategic Implementation of Quality Management 4th Edition by Douglas C Wood ISBN 0873898494 9780873898492

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Principles of Quality Costs Financial Measures for Strategic Implementation of Quality Management Fourth Edition Douglas C. Wood Digital Instant Download

Author(s): Douglas C. Wood, editor
ISBN(s): 9780873898492, 0873898494
Edition: 4
File Details: PDF, 7.06 MB
Year: 2013
Language: english
SKU: EB-5308160 Category: Tags: ,

Principles of Quality Costs Financial Measures for Strategic Implementation of Quality Management 4th Edition by Douglas C Wood – Ebook PDF Instant Download/Delivery: 0873898494, 9780873898492
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Product details:

ISBN 10: 0873898494 
ISBN 13: 9780873898492
Author: Douglas C Wood

The last decade has seen wide changes in how quality standards are applied in industry. We now have two functions: quality assurance and process improvement. Quality assurance focuses primarily on product quality, while process improvement focuses on process quality; the principles of quality cost support both.The purpose of this book remains the same as the third edition: to provide a basic understanding of the principles of quality cost. Using this book, organizations can develop and implement a quality cost system to fit their needs. Used as an adjunct to overall financial management, these principles will help maintain vital quality improvement programs over extended timeframes.This fourth edition now includes information on the quality cost systems involved with the education, service, banking, and software development industries. You’ll also find new material on ISO 9001, cost systems in small businesses, and activity based costing. Additional information on team-based problem-solving, customer satisfaction, and the costs involved with the defense industry are also offered.

Principles of Quality Costs Financial Measures for Strategic Implementation of Quality Management 4th Table of contents:

Chapter 1 Quality Cost Concepts
history of quality cost development
the economics of quality — a management philosophy
goal of a quality cost system
the taguchi quality loss function (qlf) and the hidden costs of quality
quality/ accounting interface
management of quality costs
iso 9000 series of standards and quality costs

Chapter 2 Quality Cost System Definitions
quality cost categories
quality cost elements
quality cost bases (denominators)
other considerations pertaining to bases
trend analysis and the improvement process

Chapter 3 Quality Cost Program Implementation
how to get started
the management presentation
the pilot program
quality cost education
internal quality cost procedure
quality cost collection and analysis
activity based costing

Chapter 4 Use of Quality Costs
quality improvement and quality costs
quality costs and the strategic business plan
supplier quality costs
application of quality costs to supplier control
cost of quality in small business
software quality costs

Chapter 5 Quality Improvement and Reducing Quality Costs
the quality cost improvement philosophy
quality costs and the profit center
programming improvement
finding the problem areas
quality cost analysis example
the team approach
team-based problem solving
working with suppliers to reduce supplier quality costs
gaining justification from customer satisfaction

Chapter 6 Service and Software Case Studies
banking
education
software development—cost of software quality(cosq) at raytheon’s electronic systems (res) group

Appendix A Basic Financial Concepts
prime costs
overhead costs
cost of goods produced
cost of goods sold
revenues and profit
mechanics of quality cost collection
general accounting practices
the balance sheet
the profit and loss statement

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Tags: Douglas C Wood, Costs Financial, Strategic Implementation