Operations Management Theory and Practice 3rd Edition by Mahadevan ISBN 9789332547520 9332547521
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Product details:
ISBN 10:9332547521
ISBN 13: 9789332547520
Author: B. Mahadevan
Table of contents:
PART I CONCEPTUALIZING SUSTAINABLE OPERATIONS
1 Operations Management: Trends and Issues
2 Operations Strategy
3 Sustainability in Operations
4 Project Management
PART II OPERATIONS AND THE VALUE CHAIN
5 Supply Chain Management
6 Facilities Location
7 Sourcing and Supply Management
PART III DESIGNING OPERATIONS
8 Process and Capacity Analysis
9 Design of Manufacturing Processes
10 Design of Service Systems
11 Product Development Process
12 Total Quality Management
13 Lean Management
PART IV PLANNING AND CONTROL OF OPERATIONS
14 Demand Forecasting
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Long-term Versus Short-term Issues
1.7 Challenges in Operations Management
Competitive Pressure due to Economic Reforms
Growing Customer Expectations
Technological Developments
Environmental Issues
1.8 Current Priorities for Operations Management
IDEAS AT WORK 1.3: INDIA – AN EMERGING GLOBAL MANUFACTURING BASE
Summary
Review Questions
Net-Wise Exercises
Suggested Readings
2 Operations Strategy
IDEAS AT WORK 2.1: CAFE COFFEE DAY: A STRATEGY FOR AFFORDABLE LUXURY
2.1 The Relevance of Operations Strategy
2.2 The Strategy-Formulation Process
Step 1: understand the Competitive Market Dynamics
Step 2: Identify order-qualifying and order-winning Attributes
Step 3: Identify Strategic options for Sustaining Competitive Advantage
Step 4: Devise the overall Corporate Strategy
Step 5: Arrive at the operations Strategy
2.3 Measures for Operational Excellence
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Case: Ginger Hotel
Suggested Readings
3 Sustainability in Operations
IDEAS AT WORK 3.1: FIRST ENERGY: A SUSTAINABLE TECHNOLOGY TO ADDRESS COOKING NEEDS
3.1 Sustainability: A Key Business Requirement
3.2 Notion of Sustainability
VIDEO INSIGHTS 3.1
3.3 Framework for Sustainable Operations Management
IDEAS AT WORK 3.2: REUSE THROUGH RECYCLING: A CORE ELEMENT OF CREATING SUSTAINABLE OPERATIONS
3.4 Reverse Logistics: A Framework
Networks in Reverse Logistics
Decision options in Reverse Logistics
Entities in Reverse Logistics
3.5 Design for Sustainability
IDEAS AT WORK 3.3: SUSTAINABILITY-INDIAN CULTURAL ETHOS
3.6 Remanufacturing
IDEAS AT WORK 3.4: GREEN MANUFACTURING EXCELLENCE AWARDS
3.7 Periodic Review Inventory Control for Remanufacturing
3.8 Challenges in Creating Sustainable Operations
Lack of Regulatory Framework
VIDEO INSIGHTS 3.2
Mindset Inertia
Resource Levelling
Time-Cost Trade-offs in Projects
4.6 Handling Uncertainty in Project Completion
Simulation of Project Networks
IDEAS AT WORK 4.3: CRITICAL CHAIN: APPLICATION OF THE THEORY OF CONSTRAINTS TO PROJECT MANAGEMENT
Summary
Formula Review Questions
Review Questions
Problems
Mini Projects
Case Study
Suggested Readings
PART II OPERATIONS AND THE VALUE CHAIN
5 Supply Chain Management
IDEAS AT WORK 5.1: MOTHER DAIRY: A CASE FOR SUPPLY CHAIN MANAGEMENT?
5.1 What is a Supply Chain?
The Need for Efficient Supply Chain Management
Information and Material Flows in the Supply Chain
5.2 Supply Chain Components
The Inbound Supply Chain
The In-house Supply Chain
The Outbound Supply Chain
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6.1 Globalization of Operations
Regulatory Issues
Factor Advantages
Expanding Markets in Developing Countries
6.2 Factors Affecting Location Decisions
Market-related Issues
IDEAS AT WORK 6.2: ARAVIND EYE HOSPITAL’S APPROACH TO LOCATION OF HEALTHCARE DELIVERY SYSTEMS
Cost-related Issues
Regulatory and Policy Issues
other Issues
6.3 Location Planning Methods
Location Factor Rating
IDEAS AT WORK 6.3: SPECIAL ECONOMIC ZONES: A POLICY ANGLE TO LOCATION PLANNING
The Centre-of-gravity Method
The Load-Distance Method
The Transportation Model
6.4 Other Issues in Location Planning
Summary
Formula Review Questions
Review Questions
Problems
Net-Wise Exercises
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7.6 Measures for Sourcing and Supply Chain Management
Basic Measures for Supplier Performance
Measures for Long-term Partnerships
IDEAS AT WORK 7.5: TOTAL COST OF OWNERSHIP IN AN AUTO-
COMPONENT MANUFACTURING UNIT
7.7 The Make-or-Buy Decision
Cost
Core versus Non-core Activities
Management of Capacity Expansion
Strategic Restructuring
7.8 E-Procurement
VIDEO INSIGHTS 7.2
Collaborative Market Mechanisms
Quasi-market Mechanisms
Neutral Market Mechanisms
Summary
Review Questions
Case Study
Suggested Readings
PART III DESIGNING OPERATIONS
8 Process and Capacity Analysis
IDEAS AT WORK 8.1: CAPACITY EXPANSION PLANS AT INDIAN OIL
CORPORATION LIMITED (IOCL)
8.1 Process as a Unit of Measurement in Operations
Subcontracting/outsourcing
8.11 Decision Tree for Capacity Planning
Summary
Formula Review Questions
Review Questions
Problems
Mini Project
Case Study
Suggested Readings
9 Design of Manufacturing Processes
IDEAS AT WORK 9.1: PROCESS DESIGN AT MILLTEC MACHINERY
9.1 Determinants of Process Characteristics in Operations
Volume
Variety
Flow
9.2 Types of Processes and Operations Systems
Continuous Flow Systems
VIDEO INSIGHTS 9.1
IDEAS AT WORK 9.2: THE POLYESTER FILAMENT YARN PLANT AT RELIANCE INDUSTRIES LIMITED
VIDEO INSIGHTS 9.2
Intermittent Flow
Jumbled Flow Systems
IDEAS AT WORK 9.3: PROCESS REDESIGN FOR IMPROVING FLOW
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