Operational Guide to AWWA Standard G400 Utility Management System 1st Edition by James F Ginley, Todd Humphrey – Ebook PDF Instant Download/Delivery: 1583217339, 9781583217337
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Product details:
ISBN 10: 1583217339
ISBN 13: 9781583217337
Author: James F Ginley, Todd Humphrey
Standard G400 was created to respond to a widespread need of utility managers to have some consistency in approach and some reliability in knowing what is generally expected of utilities in all areas of utility management. The standard was developed using the same formal, ANSI-recognized, AWWA-managed process as all other AWWA Standards. Operational Guide to AWWA Standard G400, Utility Management System helps utility managers (1) understand the purpose and function of standard G400 and (2) implement and incorporate the standard into everyday utility operations. The guide provides examples of methods or procedures that illustrate how to incorporate and implement the various parts of AWWA Standard G400 to create a Utility Management System. Sample forms, documents, questionnaires, and checklists are also included. The original idea for the operational guide series to accompany the utility management standards came from utility managers who participated in a two-year pilot project that was conducted and supported by the American Water Works Association (AWWA) Utility Quality Programs Committee, the AWWA Accreditation Committee, and nearly 30 utility professionals from more than 10 North American utilities. The pilot project assessed the applicability and practicality of the series of AWWA utility management standards by working with two utilities–Birmingham (Ala.) Water Works and Sewer Board and Washington County (Va.) Service Authority–and a team of volunteers from utilities, consulting firms, and other organizations. During the pilot process, the utility managers requested that AWWA develop some type of guidance or how-to documents to go along with the management standards. These guidance documents would serve two purposes: one, help utility managers understand the purpose and function of these new standards, and two, help them implement and incorporate the standards into everyday operations. From this suggestion the series of operational guides was conceived.
Operational Guide to AWWA Standard G400 Utility Management System 1st Table of contents:
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Utility Management Fundamentals
- Defining utility management: governance, leadership, and strategic direction.
- Key components of a utility management system.
- The role of utility leadership in fostering a culture of continuous improvement.
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Governance and Leadership
- Governance structures for water and wastewater utilities.
- Leadership roles and responsibilities.
- Strategic planning for utility management.
- Stakeholder engagement and communication strategies.
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Asset Management
- Overview of asset management principles and practices.
- Developing and implementing an asset management plan.
- Tools for tracking and maintaining utility assets.
- Managing the lifecycle of assets (e.g., infrastructure, equipment).
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Financial Management
- Financial sustainability and performance measurement.
- Budgeting and financial planning for utilities.
- Rate-setting processes and revenue generation.
- Managing utility finances, including capital investment and cost recovery.
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Risk Management
- Identifying and assessing risks in utility operations.
- Developing risk management strategies and mitigation plans.
- Emergency preparedness and response protocols.
- Managing operational risks related to water quality, infrastructure failure, and service disruptions.
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Operations and Maintenance
- Best practices in utility operations.
- Effective maintenance planning and scheduling.
- Operational efficiency and performance metrics.
- Environmental sustainability and regulatory compliance.
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Customer Service and Communication
- Enhancing customer engagement and satisfaction.
- Addressing customer complaints and service requests.
- Utility communication strategies, including crisis communication.
- Public relations and building trust with the community.
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Continuous Improvement and Performance Evaluation
- Implementing performance measurement tools and benchmarks.
- Strategies for continuous improvement in utility management.
- Monitoring key performance indicators (KPIs) and utility success.
- Utilizing feedback and audits for operational improvement.
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Sustainability and Resilience
- Environmental sustainability in utility management.
- Building resilience in water and wastewater infrastructure.
- Planning for long-term sustainability amidst climate change and population growth.
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Case Studies and Real-World Examples
- Examples of successful utility management implementations.
- Lessons learned from utilities that have adopted the G400 framework.
- Challenges faced and solutions implemented by utilities.
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James F Ginley,Todd Humphrey,Operational Guide,AWWA Standard,G400 Utility