Mind Your Manners Managing Business Cultures in the New Global Europe 1st Edition by John Mole ISBN 1857883144 9781857883145

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ISBN 10: 1857883144 
ISBN 13: 9781857883145
Author: John Mole

“A very clever management book.” – John Cleese Praised by Business Week as “invaluable political and psychological profiles of each nationality … a wonderfully entertaining view of others as well a ourselves” and named a Financial Times Business Book of the Year, Mind Your Manners has become a 50,000-copy bestseller and the standard guide to European business cultures for over a decade. Now in a fully expanded and updated third edition, this practical guide contains a further fifteen country chapters including all the additional countries – from the Baltics to the Balkans – becoming a members of the European Union, the world’s biggest global market. This major new edition comprehensively covers no fewer than thirty-three different business cultures including non-EU Norway, Switzerland, Russia and America.

Mind Your Manners Managing Business Cultures in the New Global Europe 1st Table of contents:

Managing diversity and change
About this book
Euroquiz
The Mole Map Survey
Part One: Organizational Cultures in Europe
The Culture Triangle
Communication
Language
International English…
…and how you use it
Humor
Oral styles
Oral, literal, and visual
Business or personal
Body language
The geography of thinking
Organization and leadership
Organization
Leadership
Culture clash
Merger mania
The Mole Map
Reading the map
E is for Europe
Meetings
Language
Expectations
Preparation
Who attends?
Punctuality
Agenda
Chair
Participation
Consensus
Followup
Negotiation
Win/win? Or win/lose?
Poker or chess?
Beginning and end
Who is in charge?
Summary: The negotiator’s Mole Map
Part Two: The Countries of Europe
What is Europe?
Diversity and change
Geographic diversity
Political diversity
Economic diversity
Regional diversity
Cultural diversity
The business environment
Discrimination
The generation gap
Qualifications and training
Work ethic
The former socialist countries
Corruption
Nordic Countries
Denmark
Finland
Norway
Sweden
Baltic Countries
Estonia
Latvia
Lithuania
British Isles
Ireland
United Kingdom
Low Countries
Belgium
Luxembourg
Netherlands
German-Speaking Countries
Austria
Germany
Switzerland
Central Europe
Czechia
Hungary
Poland
Slovakia
Slovenia
Latin Countries
France
Italy
Malta
Portugal
Spain
Balkan Countries
Bulgaria
Cyprus
Greece
Romania
Turkey
Russia
Americans in Europe
Japanese in Europe

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John Mole,Manners Managing,Business Cultures,Global Europe