Marketing To The Social Web How Digital Customer Communities Build Your Business 2nd Edition by Larry Weber – Ebook PDF Instant Download/Delivery: 0470410973, 978-0470410974
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Product details:
ISBN 10: 0470410973
ISBN 13: 978-0470410974
Author: Larry Weber
Marketing To The Social Web How Digital Customer Communities Build Your Business 2nd Table of contents:
Part I: Pandemonium: The Landscape of the Social Web
- The Web Is Not a Channel (And You’re an Aggregator, Not a Broadcaster)
- Community and Content: The Marketer’s New Job (Or How to Cut Your Marketing Budget and Reach More People)
- Making the Transition to the Social Web (First Change Your Mindset)
- How to Let Customers Say What They Really Think (And Keep Your Job)
Part II: Seven Steps to Build Your Own Customer Community
- Step One: Observe and Create a Customer Map (Otherwise You Can’t Get There from Here)
- Step Two: Recruit Community Members (With a New Toolbox and Your Own Marketing Skills)
- Step Three: Evaluate Online Conduit Strategies (And Don’t Forget Search)
- Step Four: Engage Communities in Conversation (To Generate Word of Mouse)
- Step Five: Measure Involvement With New Tools, Techniques (To Keep the Cutting Edge Sharp)
- Step Six: Promote Your Community to the World (Get ’Em Talking and Clicking)
- Step Seven: Improve the Community’s Benefits (Don’t Just Set It and Forget It)
Part III: Making Use of the Four Online Conduit Strategies
- The Reputation Aggregator Strategy (We’re Number One!)
- The Blog Strategy (Everybody’s Talking at Me)
- The E-Community Strategy (Go to Their Party or Throw Your Own)
- The Social Networks Strategy (Connecting with a Click)
- Does Facebook Matter? (To Marketers?)
- Living and Working in Web 4.0 (It’s Right Around the Corner)
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