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Leading Healthcare IT Managing to Succeed 1st Edition by Susan T Snedaker ISBN 1498774091 9781498774109

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Leading Healthcare IT Managing to Succeed 1st Edition Susan T. Snedaker (Author) Digital Instant Download

Author(s): Susan T. Snedaker (Author)
ISBN(s): 9781498774109, 1498774091
Edition: 1
File Details: PDF, 4.32 MB
Year: 2016
Language: english
SKU: EB-12053940 Category: Tag:

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ISBN 10: 1498774091 
ISBN 13: 9781498774109
Author: Susan T Snedaker

Healthcare IT is a complex and rapidly evolving field. Success in this arena requires the ability to create a vision, set a strategy, foster collaboration, develop a plan and execute flawlessly every day. This book provides a clear, concise roadmap for professionals who currently manage, direct or oversee healthcare IT. Through case studies and examples, the author includes highly relevant topics such as delivering and communicating HIT values, managing information security, and connectivity challenges, as well as organizational strategy, alignment and vision of HIT, risk management, performance management and process improvement using Lean methodologies.

Leading Healthcare IT Managing to Succeed 1st Table of contents:

Chapter 1: Healthcare Information Technology Overview
Overview
Background
The Current State of U.S. Healthcare
Changing How Healthcare Is Delivered
The Expanding Scope of HIT
New Skills for HIT Leaders
Strategy
Strategy Deployment
Alignment
IT Governance
Value Generation
Marketing HIT
Inform, Involve, and Influence
HIT Risk Management
Manage, Direct, and Lead
Lean in HIT
Fast Forward
Summary
References
Chapter 2: Strategy, Vision, and Alignment
Overview
Organizational Strategy
HIT Vision
Developing Your IT Vision with Organizational Direction
Developing Your IT Vision without Organizational Direction
Defining Your IT Vision
Develop Your IT Vision Statement
Develop Your IT Strategy
HIT Strategy Deployment
Defining Strategy Deployment
Internal Capabilities Assessment
Strengths, Weaknesses, Opportunities, and Threats
Roadmaps and Visuals
Strategies to Roadmaps to Results
References
Chapter 3: IT Governance
Overview
IT Governance Defined
Common IT Governance Elements
1. Strategic IT Alignment
2. IT Value Delivery
3. IT Risk Management
4. IT Resource Management
5. IT Performance Measurement
IT Governance Framework
Executive IT Governance Council
Area IT Councils
IT Department Leadership Council
IT Teams
Not All Ideas Are Worth Pursuing
Managing the Mayhem
Deciding Who Decides
IT Governance Value and Impact
Success Factors
1. Define the Desired Outcomes for IT Governance
2. Define Roles and Responsibilities
3. Develop and Deliver Continuous Education on IT Governance
4. Understand the Internal and External Environment
5. Develop an Expedited Process for Smaller Requests
6. Develop a Decision-Making Matrix (Criteria for Evaluation and Prioritization)
7. Develop an Evaluation Process for Your IT Governance Function
Final Thoughts on IT Governance
Summary
References
Chapter 4: Defining and Delivering IT Value
Overview
IT Value Defined
IT Value Creation
Adopting a Framework
Operational Standardization
Best Practices Add Value
Making Room for Innovation
Enabling Innovation
Summary
References
Chapter 5: Marketing Healthcare Information Technology
Overview
First, Know Your Customers
Customer Segmentation
Branding
Brand Builder: Service Delivery
Brand Builder: Projects
Brand Builder: Reports and Communication
Brand Killers
Relationship Building
Project Marketing
Departmental Marketing
Internal Marketing
External Marketing
Public Relations
Plan to Succeed
Summary
References
Chapter 6: Inform, Involve, and Influence
Overview
Honesty and Trustworthiness
Inform|Involve|Influence
Inform
Involve
Influence
Emotional Intelligence
1. Self-Awareness
2. Self-Regulation
3. Motivation
4. Empathy
5. Social Skill
Relationship Building
One Final Note: Clinical Communication
Summary
References
Chapter 7: IT Risk Management
Overview
Risk and Mitigation
Elements of Risk Management
Policies and Standards
Risk Assessment
Risk Management
Risk Attributes
Strategic Risks
Operational IT Risks
1. Misaligned Expectations
2. Operationalizing Technology
Business Case
Technology Assessment
End-User Engagement in Design
End-User Testing
End-User Training
Clinical Considerations
3. Service Portfolio Changes
4. Change Management
5. Process Changes
People Risk
1. Needed Skills and Capabilities
2. Skills Distribution
3. Teamwork/Work Styles
4. Human Error
5. Bad Intentions, Bad Actions
Process Risk
Technology Risk
Financial Risk
Vendor Risk
Contract Risk
Information Security Risk
Summary
References
Chapter 8: Managing, Directing, and Leading
Overview
Managing
Leaving Technical Expertise Behind, Part 1
Effectively Managing Staff
Handling Problems
1. Attitude versus Aptitude
2. Clear Expectations in Writing
3. Management Action Plan for Follow-Up
Managing Yourself
Working Effectively with Your Manager
Getting to the Next Level
Manager Summary
Directing
Leaving Technical Expertise Behind, Part 2
Effectively Managing Managers
Effectively Managing Frontline Staff as Director
Managing Yourself
Working Effectively with Your Manager
Different Perspectives
Different Deliverables
Directing Summary
Leading
Traits of a Good Leader
Sets Vision and Tone
Motivates and Mobilizes Others
Leads from the Front
Adapts to Complexity
Focuses on Results
Is Solution-Oriented
Innovates
Leading Summary
Summary
References
Chapter 9: Lean in Healthcare IT
Overview
Lean Basics
Customer’s Perspective
Value-to-Waste Ratio
Seven Wastes
1. Overproduction
2. Waiting
3. Overprocessing
4. Inventory
5. Motion
6. Defects
7. Transportation
ITIL and ITSM Basics
Lean and ITIL Intersect
Lean Management System
1. Lean Leadership
2. Strategy Deployment
3. Leader Standard Work
4. Daily Accountability
5. Visual Controls/Visual Management
6. Discipline
Lean Tools
1. A3/Plan–Do–Check–Act
2. Value Stream Mapping (versus Process Mapping)
3. Continuous Improvement (in Japanese, Kaizen)
4. Standard Work
5. Maintaining an Orderly Workplace (5S, Visual Workplace)
Next Steps
1. Develop Your Own Plan
2. Start Small, Experiment Frequently
3. Tackle Small Add-Ons Sequentially
4. Align with Organizational Initiatives
Summary
References
Chapter 10: Fast Forward
Overview
Optimize
Operational Optimization
1. Consolidate, Update, Standardize Technology
2. Improve Software License and Access Management
3. Improve Procurement and Contracting
4. Review and Update Your Information Security Strategies
5. Develop Technology Roadmaps
Patient Safety and the Electronic Health/Medical Record (EHR/EMR)
EMR Usability and Optimization
Engage
Unified Patient Portal
Secure Messaging
Social Media
Wearables and Patient-Generated Data
Analyze
Big Data, Business Intelligence, Data Analytics
Use of Big Data
Building Business Intelligence Capabilities
Population Health Management
Innovate
Innovation Leaders
Healthcare–Business Partnerships
Internal Initiatives
Getting Started
One Last Note on Innovation

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