ISO 9000 quality systems handbook 5th Edition by David Hoyle ISBN 0750667850 9780750667852

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Product details:

ISBN 10:    0750667850
ISBN 13: 978-0750667852
Author:       David Hoyle

Since publication of the fourth edition in 2000, David Hoyle has collected the experiences of organizations, quality managers and auditors who have actually worked with the present version of the ISO 9000 standard, and these are now presented in this new edition of this the leading quality management systems guide.

* The best-selling ISO quality management guide
* Authoritative, clear and unambiguous guidance on all aspects of quality management systems from one of the world’s foremost experts on the ISO 9000 family of standards
* Fully updated to the latest experiences of working with ISO 9000, with hard-won information from industry and the service sector, plus quality auditors, on working successfully with the standard

ISO 9000 quality systems handbook 5th Table of contents:

• The ISO 9000 Family of Standards

  • Key ISO 9000 Standards and Their Purpose
  • ISO 9001: Quality Management Systems – Requirements
  • ISO 9000: Quality Management Systems – Fundamentals and Vocabulary
  • ISO 9004: Managing for the Sustained Success of an Organization
  • ISO 19011: Guidelines for Auditing Management Systems

• ISO 9001: Requirements for Quality Management Systems

  • Context of the Organization
  • Leadership and Commitment
  • Planning and Risk Management
  • Support: Resources, Competence, Awareness, and Communication
  • Operation: Product and Service Provision
  • Performance Evaluation: Monitoring, Measurement, Analysis, and Evaluation
  • Improvement: Corrective and Preventive Actions

• Implementing ISO 9001

  • Steps for Successful Implementation
  • Documenting the Quality Management System (QMS)
  • Developing Procedures and Work Instructions
  • Assigning Roles and Responsibilities
  • Creating a Quality Manual
  • Internal Audits and Reviews

• ISO 9000: Fundamentals and Vocabulary

  • Key Definitions in ISO 9000
  • Understanding the Terminology of Quality Management
  • Basic Principles of Quality Management Systems

• Process Approach to Quality Management

  • Defining Processes and Their Interactions
  • Managing Process Performance and Improvement
  • The Role of Risk-Based Thinking in the Process Approach

• Auditing and Certification

  • Overview of the Auditing Process
  • Planning and Conducting Internal Audits
  • Third-Party Certification and Its Importance
  • Corrective Actions and Follow-up

• Continuous Improvement

  • Defining and Promoting Continuous Improvement
  • Tools and Techniques for Improvement (e.g., PDCA, Six Sigma)
  • Role of Leadership in Driving Continuous Improvement

• ISO 9000 in Practice

  • Case Studies of ISO 9000 Implementation
  • Lessons Learned from Real-World Applications
  • Challenges and Best Practices

• The Future of ISO 9000

  • Emerging Trends and Changes in Quality Management
  • Integration with Other Management Systems (e.g., Environmental, Safety)
  • Evolving Expectations of Stakeholders and Customers

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