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Involving Patients and the Public How to do it Better 1st Edition by Ruth Chambers, Elizabeth Boath, Chris Drinkwater ISBN 1315345455 9781857759945

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Involving Patients and the Public How to do it Better 1st Edition Ruth Chambers (Author) Digital Instant Download

Author(s): Ruth Chambers (Author); Elizabeth Boath (Author); Chris Drinkwater (Author)
ISBN(s): 9781857759945, 1315345455
Edition: 1
File Details: PDF, 61.66 MB
Year: 2003
Language: english
SKU: EB-12053918 Category: Tags: , ,

Involving Patients and the Public How to do it Better 1st Edition by Ruth Chambers, Elizabeth Boath, Chris Drinkwater – Ebook PDF Instant Download/Delivery: 1315345455, 9781857759945
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Product details:

ISBN 10: 1315345455 
ISBN 13: 9781857759945
Author: Ruth Chambers, Elizabeth Boath, Chris Drinkwater

Patient and public involvement in health and social care has become a key element of government policy, and the need to listen and act on the views of patients and the public is an increasingly integral part of the planning and delivery of healthcare. This new edition has been completely revised and updated, providing practical information on the new responsibilities under clinical governance and Health Improvement Programmes, including useful website links and contact details. It offers clear and straightforward practical advice and provides an introduction to the new structures and processes being set up to enable patients and the public to be more influential in designing and delivering healthcare services. This book is essential reading for all healthcare professionals including doctors, nurses and therapists, and those with management responsibilities, as well as policy shapers and patient organisations.

Involving Patients and the Public How to do it Better 1st Table of contents:

Chapter 1 Achieving a meaningful dialogue with patients and the general public
Chapter 2 Patient and public involvement in the new NHS
National representation and standards
Working in communities and trusts
Helping individuals
Summary
Chapter 3 Using questionnaire and interview surveys to gather information and views from patients and the general public
Questionnaire surveys
Patient satisfaction surveys
Newspaper surveys
Interviewing
Chapter 4 Working in groups, gauging public opinion, gaining consensus
Focus groups
Paying for consumer participation
Involving patients through user, support, participation or voluntary groups
Gaining the general public’s opinion
Community development
Consensus exercises
Informal feedback from patients
Chapter 5 Doing it right: boring but necessary
How to sample a population
Validity and reliability of a questionnaire
Ethical approval
Obtaining and storing data
Template to evaluate the extent to which best practice was employed in undertaking a consultation exercise or survey
Chapter 6 Choosing the right method for the right reasons
Stage 1: Take stock – why do it at all?
Stage 2: Map out your skills and strengths for setting up a user involvement or public engagement exercise
Stage 3: Do your colleagues value the patients’ or public’s views? Do they believe that user involvement and public engagement is a meaningful exercise?
Stage 4: How to start – making it happen
Stage 5: Involving patients and the public appropriately
How to do it – alternative pathways to user and public involvement
Approximate costings of alternative methods of informing patients, involving patients and the public in planning and delivering healthcare
Chapter 7 Giving patients and the public more information
Informing patients and carers better
Informing the general public, including non-users of NHS services
Communicating information
Appendix: Health information for health professionals, patients and the public
Useful organisations
Useful material for patients, managers and health professionals
Patient support groups
Useful British websites
Media – useful contacts

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Ruth Chambers,Elizabeth Boath,Chris Drinkwater,Patients,Public