Investigative Interviewing The Conversation Management Approach 2nd Edition by Eric Shepherd, Andrew Griffths ISBN 0199681899 9780199681891

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Product details:

ISBN 10:    0199681899
ISBN 13: 978-0199681891
Author:  Eric Shepherd, Andrew Griffths

Investigative Interviewing: The Conversation Management Approach provides you with the knowledge, understanding, and tools to facilitate maximum disclosure by any interviewee in order to achieve your investigative aim and objectives.
At its core, the Conversation Management Approach embodies a commitment to transparency and ethical conduct, as well as respect for the individual and professional expertise: qualities that make it applicable to any investigative context, whether conducted by the police or by private investigative agencies, both in the UK and internationally. The second edition of this highly successful book presents a hands-on, ‘how to’ guide to interviewing a wide range of interviewees (witnesses, suspects, informants and other individuals in special circumstances), underpinned by the world-renowned PEACE model for investigative interviewing. It includes straightforward explanations of how conversation works and how a working relationship is created; the realities of influencing, persuasion and negotiation; the processes of telling and listening; how people remember and forget offence-related experience; how to assist their remembrance of offence-related detail, and how to ask the right question at the right time in the right way.

Investigative Interviewing The Conversation Management Approach 2nd Table of contents:

1. The Conversation Management Approach to Investigative Interviewing

2. Remembering and Forgetting Offence-Related Experience

3. Conversation: From Everyday Talk to Ways of Relating and Changing Minds

4. Telling and Listening: Disclosing and Making Sense of Disclosed Detail

5. RESPONSE: Mindful Behaviours for Relationship Building

6. Managing Information

7. Active Listening, Observing, and Assessing

8. Right Person, Right Place to Interview, Right Time to Interview, and Right Duration of Interviewing

9. Right Start, Right Question, and Right Manner of Questioning

10. Assisting Remembrance of Offence-Related Detail

11. Responding to Inappropriate or Disruptive Behaviour and to Resistance

12. Evaluation: The Last Piece of the Jigsaw

13. Interviewing the Witness: Key Considerations

14. Interviewing the Developmentally Disadvantaged Witness: Key Considerations

15. Interviewing the Developmentally Disadvantaged Witness: Orientation and Assessment (O&A) and Investigative Interviewing

16. Interviewing the Suspect: Key Considerations

17. Interviewing the Suspect who Exercises the Right to Remain Silent without Handing in a Defence Statement

18. Interviewing the Suspect who Answers Questions

19. Interviewing the Suspect who Produces a Prepared Statement

20. Interviewing in Special Circumstances

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