Interpersonal Skills at Work 2nd Edition by John Hayes ISBN 9780415227766 978-0415227766

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Product details: 

ISBN 10:9780415227766

ISBN 13:978-0415227766

Author:John Hayes

In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful.

Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively.

This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment.

Table of contents: 

The Nature of Interpersonal Skills: A Historical Perspective

Developing Interpersonal Skills: A Micro Skills Approach

Awareness of Self and Others and the Development of Interpersonal Competence

Listening

Listening to Non Verbal Messages

Questioning and the Information-getting Interview

Presenting Information to Others

Helping and Facilitating

Asserting and Influencing

Negotiating

Working with Groups

Managing Relationships More Effectively

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Tags: John Hayes, Interpersonal, Skills