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Integrating ERP CRM Supply Chain Management and Smart Materials 1st Edition by Peter Stephenson, Keith Gilbert ISBN 0849322189 9780849322181

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Author(s): Peter Stephenson, Keith Gilbert
ISBN(s): 9780849322181, 0849322189
Edition: 1
File Details: PDF, 3.61 MB
Year: 2001
Language: english
SKU: EB-1270206 Categories: , Tags: ,

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ISBN 10: 0849322189 
ISBN 13: 9780849322181
Author: Peter Stephenson, Keith Gilbert

Organizations enjoy two kinds of strategic advantages. One is transitory: being in the right place with the right products at the right time. The other comes from having first class management and instituting processes that mobilize an organization, keeping in ahead of the competition. Which would you like to count on for your organization’s success?Integrating ERP, CRM, Supply Chain Management, and Smart Materials explores how to create business opportunities and reap savings by: Restructuring and updating of ERP and CRM software as it integrates supply chain management and delivers new killer applications; Evolving opportunities that will develop from the implementation of smart materials, automatic identification, classification systems, and quality assurance projects Auditing the implementation, operation, and maintenance of ERP and CRM software as well as the corrective action taken on the basis of resultsInternet commerce, online supply chain, and advances in technology – all available at increasingly lower costs – make systems of the past obsolete. However, just as new technology creates new opportunities, it can also create unforeseen consequences. By binding a wealth of interdependent issues between the covers of one book, Integrating ERP, CRM, Supply Chain Management, and Smart Materials gives you the tools you need to create proprietary, high value-added solutions.

Integrating ERP CRM Supply Chain Management and Smart Materials 1st Table of contents:

Section I: Enterprise Resource Planning, Supply Chain, and Customer Relationship Management

  1. concepts, functionality, and cost-effectiveness of internet-oriented ERP systems
     1.1 the evolution from MIS and logistics to ERP and beyond
     1.2 enterprise resource planning can be implemented at different levels of sophistication
     1.3 the cost-effectiveness of ERP systems is always relative to the investments we make and to the job we do
     1.4 project definition for a successful internet-oriented implementation of ERP
     1.5 how to ascertain that integrated solutions work well in daily practice
     1.6 the synergy in managing information technology and procurement
     notes

  2. why killer applications can be assisted by ERP and CRM software
     2.1 killer applications create a great market for hardware and software
     2.2 organizational studies, reengineering, and ERP support
     2.3 policies and procedures that can make reengineering more effective
     2.4 challenges posed by a multi-site supply chain implementation
     2.5 complexity in information technology and its effects on enterprise resource planning
     notes

  3. ERP solutions, supply chain, and web-based enterprise management
     3.1 why any-to-any access to virtual information is so important to business partners
     3.2 prerequisites to the successful use of web software and the transition to an intelligent ERP implementation
     3.3 a steady stream of know-how is crucial to a web-based enterprise
     3.4 web-based enterprises must always account for market shifts
     3.5 prerequisites for a valid internet infrastructure and associated cost factors
     notes

  4. contributions of ERP and the vulnerability of the internet supply chain
     4.1 internet commerce must be supported by sophisticated services
     4.2 how tier-1 companies use the internet to their advantage
     4.3 trading in intangibles has different requirements than trading in physical goods
     4.4 mobile me-commerce, wireless solutions, and smart tags
     4.5 lessons that new economy companies can learn from old economy companies
     4.6 bad news in i-commerce: the collapse of dot.coms
     notes

  5. the market demand for enterprise resource planning software and customer relationship management
     5.1 new facilities and constraints connected with enterprise resource planning
     5.2 customer relationship management software and its benefits
     5.3 repairing the damage of disconnects by paying greater attention to detail
     5.4 the impact of management culture on ERP, security, and customization
     5.5 the trimming of inventories can be greatly assisted by smart materials
     5.6 return on investment, penalty cost, and enterprise resource planning
     notes

  6. the supply chain of ERP programming products
     6.1 value-added solutions improve the benefits from ERP software
     6.2 implementing the concept of an open vendor policy with CRM
     6.3 request for information and request for offers
     6.4 costs matter — and so does return on investment
     6.5 vendor credit risk and the wisdom of writing one’s own contract

  7. implementing successive releases of ERP systems
     7.1 distributed processing increases the challenge of implementing new releases
     7.2 metadata and metaknowledge: an upgrade no company should forego
     7.3 an in-house standard for multi-dimensional software evaluation
     7.4 increasing the pace of implementation of sophisticated systems
     7.5 commodity software and tools for advanced business solutions
     7.6 product markup language for the smart materials world
     notes

Section II: Organizational Prerequisites for Smart Materials, Automatic Identification, and Quality Assurance

  1. the next frontier in technology and in supply chain management: automatic identification
     8.1 the concept of identification in a physical world is in full evolution
     8.2 identification is key to introducing smart technology into the supply chain
     8.3 goals to be achieved through automatic identification
     8.4 why automatic identification means major changes in business partnerships
     8.5 the need for a sound policy regarding technical standards
     8.6 bit-level standards and infrastructural developments
     notes

  2. advances underpinning development and use of the electronic product code
     9.1 objectives of wider implementation of electronic product code
     9.2 can a very low-cost chip change the supply chain dynamics?
     9.3 challenges associated with domain names and their assignment
     9.4 beyond domain names: the object naming service by the auto-ID project
     9.5 mobile commerce, internet-enabled CRM, and smart materials
     9.6 microsoft’s concept of disaggregated devices

  3. the chorafas classification/identification system for supply chain requirements
     10.1 the concept underpinning a classification code
     10.2 benefits resulting from architecturing an identification code
     10.3 developing the classification part of a parallel code system
     10.4 a matter-of-fact example of classification and further definiens
     10.5 coding for organized complexity in a global market
     notes

  4. practical implementations of the DCS solution
     11.1 case study with the classification of engineering parts
      part (P)
      part of level “A” (PA)
      part of level “B” (PB)
      part of level “C” (PC)
     11.2 why do we need clear text?
     11.3 how DCS has helped in efficient product line management
     11.4 organizational reaction to the restructuring of currently prevailing procedures
     11.5 implementing in a banking environment
     11.6 the effects of an improved organization on accounting and logistics
     notes

  5. a sound methodology for enterprise management: general electric’s six sigma
     12.1 an infrastructure for high quality in products and services
     12.2 systematic methodology is the best friend of enterprise management
     12.3 organizational prerequisites to ensure a process is in control
     12.4 using six sigma to analyze manufacturing processes and operations in the back-office
     12.5 applying six sigma to a sales environment at GE capital
     12.6 an internet application can benefit from advanced statistical tools
     notes

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Tags: Peter Stephenson, Keith Gilbert, ERP CRM, Smart Materials