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Information Technology Governance and Service Management Frameworks and Adaptations Premier Reference Source 1st Edition by Aileen Cater Steel ISBN 1605660094 9781605660097

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Information Technology Governance and Service Management Frameworks and Adaptations Premier Reference Source 1st Edition Aileen Cater-Steel Digital Instant Download

Author(s): Aileen Cater-steel
ISBN(s): 9781605660097, 1605660094
Edition: 1
File Details: PDF, 4.91 MB
Year: 2008
Language: english
SKU: EB-1698136 Category: Tag:

Information Technology Governance and Service Management Frameworks and Adaptations Premier Reference Source 1st Edition by Aileen Cater Steel – Ebook PDF Instant Download/Delivery: 1605660094, 9781605660097
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Product details:

ISBN 10: 1605660094 
ISBN 13: 9781605660097
Author: Aileen Cater Steel

Increasingly, information technology governance is being considered an integral part of corporate governance. There has been a rapid increase in awareness and adoption of IT governance as well as the desire to conform to national governance requirements to ensure that IT is aligned with the objectives of the organization. Information Technology Governance and Service Management: Frameworks and Adaptations provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management. A must-have resource for academics, students, and practitioners in fields affected by IT in organizations, this work gathers authoritative perspectives on the state of research on organizational challenges and benefits in current IT governance frameworks, adoption, and incorporation.

Information Technology Governance and Service Management Frameworks and Adaptations Premier Reference Source 1st Table of contents:

  • Introduction to IT Governance and Service Management

    • Definitions and Concepts

    • Importance and Benefits

  • Frameworks for IT Governance

    • COBIT

    • ITIL

    • ISO/IEC 38500

    • Other Relevant Frameworks

  • IT Service Management (ITSM) Fundamentals

    • Service Strategy

    • Service Design

    • Service Transition

    • Service Operation

    • Continual Service Improvement

  • Adapting Frameworks to Organizational Needs

    • Customization and Integration

    • Challenges and Solutions

  • Risk Management in IT Governance

    • Identifying IT Risks

    • Risk Assessment and Mitigation

  • Performance Measurement and Metrics

    • KPIs for IT Governance and ITSM

    • Benchmarking and Reporting

  • Case Studies and Industry Applications

    • Public Sector Implementations

    • Private Sector Success Stories

  • Emerging Trends and Future Directions

    • Cloud Computing and Governance

    • Agile and DevOps in ITSM

    • AI and Automation

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Tags: Aileen Cater Steel, Technology, Frameworks