Humans Computers and Wizards Human Computer Interaction 1st Edition by Robin Wooffitt, Norman M Fraser, Nigel Gilbert, Scott McGlashan ISBN 0415069483 9780415069489

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ISBN 10: 0415069483 
ISBN 13: 9780415069489
Author: Robin Wooffitt, Norman M Fraser, Nigel Gilbert, Scott McGlashan

Using data taken from a major European Union funded project on speech understanding, the SunDial project, this book considers current perspectives on human computer interaction and argues for the value of an approach taken from sociology which is based on conversation analysis.

Humans Computers and Wizards Human Computer Interaction 1st Table of contents:

1 Sociology and Human–Machine Dialogue
Speech Understanding Systems
Perspectives on Human–Computer Interaction
Sociological Perspectives on Human–Computer Interaction
The ‘Chicken and Egg’ Problem
Overview of the Book
2 Inspiration, Observation and the Wizard of OZ
Design by Inspiration
Design by Observation
Design by Simulation
The Simulation must be Possible
The future system must be specifiable
The simulation must be convincing
Varieties of Spoken WOZ Experiments
Scope variables
Task variables
Subject variables
Wizard variables
Staging variables
3 The Surrey WOZ Simulation Procedure
The British Airways Corpus
The Wizard of OZ Simulation Corpus
Scenario 20
Scenario 3
Pre-experimental questionnaire
Instructions to subjects
Post-experimental questionnaire
Questionnaire Results
Some Preliminary Analysis from the WOZ Corpus
Scenario 1
4 Conversation Analysis
Conversation Analysis and the Turn-by-turn Analysis of Verbal Interaction
Recipient Design
Sequences of Actions
Language as a Vehicle for Social Action
Conversation Analysis and WOZ Simulations
5 Getting Started Opening sequences in the BA and WOZ corpora
Response Tokens in the BA Corpus
Hesitation Items in the BA Corpus
Response Tokens and Hesitation Items in the WOZ Corpus
Request Formulations in the BA Corpus
Request Formulations in the WOZ Corpus
Sequential Considerations
Request Formulations are Normatively Prescribed
Problem Work Done Through Request Formulations
Scenario 22
‘Doing’ Non-Problematic Requests
6 Turn-Taking, Overlaps and Closings
The Turn-Taking System for Conversation
The Turn-Taking System in the British Airways Corpus
Turn-Taking in the WOZ Corpus
Overlapping Talk
Overlap Types
Overlap in the WOZ Simulation Data
Closings
Closings in Calls to the British Airways Flight Information Service
Closings in the WOZ Corpus
7 Some General Features of the Organisation of Repair
Analysing ‘Repair’: Some Conceptual Issues
Self- and Other-Initiation and Execution of Repair
The Organisation of Repair
The Preference for Self-repair
Some Sequential Properties of Repair
Repair and Interpersonal Relations
8 Some Repair Strategies Analysed
The Interpretation and Repair of Silence
Repair via Alignment
Recycling
9 Conversation Analysis, Simulation and System Design
Wizards: Implications for Simulation Studies
Machines: The Use of Conversation Analysis and the Design of Interactive Systems
Humans; And their Interactions with Machines
Appendix A Recognising and understanding spoken language
Representing Speech
Speech Technology
The Front End
Hidden Markov Models
Neural networks
Lexical access
The Linguistic Processor
The Dialogue Manager
Speech Synthesis
Appendix B Scenarios in the WOZ simulation experiment
Scenario 1
Scenario 1a
Scenario 2
Scenario 2a
Scenario 2b
Scenario 3
Scenario 5
Scenario 7
Scenario 8
Scenario 12
Scenario 13
Scenario 14
Scenario 14a
Scenario 18
Scenario 18a
Scenario 19
Scenario 20
Scenario 21
Scenario 22
Scenario 23
Scenario 24
Scenario 26
Scenario 35
Scenario 35a
Appendix C Transcription symbols
Notes
1 SOCIOLOGY AND HUMAN–MACHINE DIALOGUE
2 INSPIRATION, OBSERVATION AND THE WIZARD OF OZ
3 THE SURREY WOZ SIMULATION PROCEDURE
4 CONVERSATION ANALYSIS
5 GETTING STARTED: OPENING SEQUENCES IN THE BA AND WOZ CORPORA
6 TURN-TAKING, OVERLAPS AND CLOSINGS
7 SOME GENERAL FEATURES OF THE ORGANISATION OF REPAIR
8 SOME REPAIR STRATEGIES ANALYSED
9 CONVERSATION ANALYSIS, SIMULATION AND SYSTEM DESIGN
References

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