E Enabled Operations Management 1st Edition by Jean Pierre Briffaut 1848218400 9781119145240

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ISBN 10:  1848218400 

ISBN 13: 9781119145240

Author:  Jean-Pierre Briffaut 

Although the theory of operations management has been presented in many textbooks published in the last two decades, the subject of e-enabled operations management is rather short of easily accessible literature.  The approach to operations management described in this book is unusual with respect to what is found in standard textbooks. Information and Communication Technologies (ICT) impact the ways firms are organised and managed, and as a consequence change the practical means used to conduct business operations. The features of this book are threefold. System approach to business modelling: Business activities, controlling functions and associated information systems are described within a coherent analytical system framework allowing a clear understanding of the various current control and costing concepts.  Operations costing is not usually included in textbooks as part of operations management, but it should be. Cost targeting has become an integral part of good practice of business management. Validity of models: Apparently simple models are analyzed in depth. Students must be fully aware of the assumptions made when models are formulated and of their conditions of validity. Applying a model implies automatically that assumptions of a sort are taken for granted. Logistics, procurement and quality management: These three business functions are critical key success factors for managing e-enabled supply chains from suppliers to customers. That is why their main tools are introduced in this document.

E Enabled Operations Management 1st Table of contents:

PART 1: Modeling of Business Structures
1: System Approach to Business Operations and Information Engineering
1.1. System approach to conduct business operations
1.2. Information engineering
1.3. System approach to describing inventory-controlled storage
2: Business Modeling by Process and Management Applications
2.1. Process definition and control
2.2. Process modeling in perspective
2.3. Management by process
3: Business Models: Control Models, Flow Models, Organization Models, Function Models
3.1. Organizational structure as a blueprint for information systems
3.2. Business models
3.3. Aris-toolset: a software-toolset: a software package for business modeling
3.4. Supply-chain operations reference modeling
PART 2: Managerial Concepts and Software Packages in Perspective
4: From Materials Requirement Planning (MRP) to Enterprise Resource Planning (ERP) Concepts and the Associated Software Packages (PICS and COPICS of IBM to ERP-Labeled Packages)
4.1. From MRP to ERP concepts
4.2. Inventory control system
4.3. Manufacturing resource planning
4.4. The just-in-time concept
4.5. Customer order decoupling point
4.6. Contrasting the various control concepts
5: Specific Features of ERP Packages
5.1. Featuring ERP philosophy of software packages
5.2. ERP-tagged software packages for managing business processes available in the marketplace
5.3. Function capabilities of the SAP CRM package
5.4. Reference control model of a manufacturing firm
5.5. Finance reference control model
PART 3: Beyond ERP Packages: the E-Enabled Enterprise
6: Change in Business Processes Induced by E-Commerce and E-Business
6.1. General considerations for approaching the digital economy
6.2. Change in business structures
6.3. Microeconomic approach to the digital economy
6.4. E-commerce
6.5. Changes in business processes induced by e-enabled business operations
6.6. Online auction process
6.7. E-commerce, sales chains and ROI
7: Control Parameters for E-Enabled Supply Chain
7.1. Collaborative planning, forecasting and replenishment
7.2. Control parameters for e-enabled supply chain
7.3. The bullwhip effect
8: Integration of ERP Processes with E-Commerce and E-Business Patterns
8.1. Information system architecture and business processes
8.2. Business workflows and information system architecture
8.3. Integration of ERP processes with e-commerce and e-business
9: Roles of Information Technologies for Making Business Models Flexible
9.1. Information technologies: engine of change
9.2. Approach to the specific functions of virtual collaborative context
9.3. Applications of portals
PART 4: Critical Business Functions for E-Enabled Operations Management
10: Logistics
10.1. Logistics in perspective
10.2. Logistics and hierarchical layers of management within the framework of supply chain management
10.3. Information system for e-logistics
10.4. Logistics flow process management: logistics performance indicators
10.5. Location analysis of warehouses and transportation
10.6. Reverse logistics: cash from trash and environmental issues
11: Sourcing and Physical Distribution
11.1. Sourcing policy
11.2. Physical distribution policy
12: Quantitative Quality Management
12.1. ISO 9000 standards: impact upon business operations
12.2. Acceptance testing
12.3. Operating characteristic curve
12.4. Average outgoing quality
12.5. Terms used in an acceptance plan for attributes
PART 5: Case Studies
13: Case Studies: Hellas Corporation and the E-Enabled Car Industry
13.1. Hellas Corporation case study
13.2. The e-enabled car industry

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