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Dignity at Work Eliminate Bullying and Create a Positive Working Environment 1st Edition by Pauline Peyton ISBN 158391238X 9781583912386

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Dignity at Work Eliminate Bullying and Create a Positive Working Environment 1st Edition Pauline Peyton Digital Instant Download

Author(s): Pauline Peyton
ISBN(s): 9781583912386, 158391238X
Edition: 1
File Details: PDF, 1.07 MB
Year: 2003
Language: english
SKU: EB-1822350 Categories: , Tag:

Dignity at Work Eliminate Bullying and Create a Positive Working Environment 1st Edition by Pauline Peyton – Ebook PDF Instant Download/Delivery: 158391238X, 9781583912386
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Product details:

ISBN 10: 158391238X
ISBN 13: 9781583912386
Author: Pauline Peyton

Bullying in the workplace is now a recognised problem, and a cause for major concern. Victims stand to lose their self-esteem, their health and even their careers. Organisations that do not endeavour to put an end to this behaviour lose productivity, profits and their good reputations. Dignity at Work is derived from the author’s many years of experience working with organisations of all sizes and at all levels. This book outlines practical guidelines essential to organisations that want to combat bullying in the workplace, and psychologists and professional counsellors working with those organisations. It provides: * the tools to identify bullying behaviour * expertise to create new policies and integrate them into corporate culture * confidence to know when and how to intervene practically and therapeutically * the skills required to know when to seek external help from professional counsellors * psychologists and counsellors with advice on how to transfer their skills to organisations as independent contractors Bullying will no longer be tolerated, and organisations must create environments that do not support mistreatment. This book provides managers, Human Resources staff and professional counsellors with the skills required to be able to recognise when a problem exists, and deal with it effectively.

Dignity at Work Eliminate Bullying and Create a Positive Working Environment 1st Table of contents:

Part 1: A handbook for Human Resources personnel, managers and corporate executives

Chapter 1: Why is bullying an important issue?

Chapter 2: A background to bullying at work

  • what constitutes harassment and bullying?

  • research on bullying at work

  • the current situation

  • the bullying culture

  • examples of the bullying culture

  • an alternative to a bullying culture

  • counselling in organisations

  • employee assistance programmes

  • work-life programmes

Chapter 3: Bullying at work

  • the concept of dignity at work

  • what is bullying?

  • who bullies?

  • the bully

  • bullying behaviours

    • gross behaviours

    • undermining behaviour

    • changing deadlines

    • using personal information

    • being frozen out

    • abusive behaviour

    • sarcasm

    • so-called humour

    • ostensible accidents

    • electronic harassment

    • sexual harassment

    • invasive behaviour

    • discrediting professional reputation

  • more subtle behaviours

    • bogus scheduling

    • hiding abuse behind company policy

    • evasiveness

    • controlling behaviours

    • inconsistency in behaviour

    • no thanks or recognition

    • undermining someone’s authority

    • demeaning behaviour

    • rumour mongering

  • myths and misconceptions about bullying and harassment at work

Chapter 4: The victims of bullying

  • who is vulnerable?

  • who suffers?

  • the effects of bullying

  • post-traumatic stress disorder

  • accidents

  • inability to fight back

Chapter 5: Employers, harassment, bullying and the law

  • introduction

  • statutory remedies against employers

    • the sex discrimination acts of 1975 and 1976

    • the race relations act of 1976

    • the disability discrimination act of 1995

  • employers’ liability under criminal law

    • the protection from harassment act of 1997

    • the criminal justice and public order act of 1994

    • the health and safety at work act of 1978

  • remedies against the employer under common law

  • the future

Chapter 6: Dignity at Work policies

  • introduction

  • the content of a dignity at work policy

  • schedule 1: dignity at work policy

  • launching a policy

  • sample dignity at work policy

Chapter 7: Harassment investigation

  • internal investigations

  • outside consultants

  • the process of the investigation

  • after the investigation: suggestions for managers

Chapter 8: Mediation

  • the advantages of mediation

  • when is mediation indicated?

  • when is mediation not indicated?

  • skills and qualities of the mediator

  • the process

  • comparisons with other methods

Chapter 9: Conclusions

  • where we stand now

  • the way forward

Part 2: The role of counsellors/psychologists in organisations

Chapter 10: The role of counsellors/psychologists in organisations

  • why use counsellors/psychologists

  • transferable skills

Chapter 11: Useful theories

  • a systems perspective

  • transactional analysis

  • gestalt

  • emotional intelligence

Chapter 12: Counselling in organisations

  • benefits of integrating counsellors into an organisation

  • pitfalls for organisational counsellors

Chapter 13: Working with the various parties

  • working with the victim/s

  • working with the accused

  • working with the witnesses

  • working with human resources personnel

  • working as a trainer

Chapter 14: The process of investigation

  • preparation

  • establish practicalities

  • before the interviews

  • the interviews

  • weighing up the evidence

  • the report

  • recommendations

  • what happens next?

  • taking care of yourself

Chapter 15: Mediation

Chapter 16: Other roles for counsellors/psychologists

  • coaching

  • mentoring

  • professional development

Chapter 17: Taking care of the self

  • distress

  • shame

  • frustration

  • helplessness

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Tags: Pauline Peyton, Dignity, Work Eliminate, Environment