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Critical Conversations in Healthcare 1st Edition by Cheri Clancy ISBN 1938835468 9781938835469
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Critical Conversations in Healthcare First Edition Cheri Clancy Digital Instant Download
ISBN(s): 9781938835469, 1938835468
Edition: First
File Details: PDF, 5.42 MB
Year: 2014
Language: english
Critical Conversations in Healthcare 1st Edition by Cheri Clancy – Ebook PDF Instant Download/Delivery: 1938835468, 9781938835469
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Product details:
ISBN 10: 1938835468
ISBN 13: 9781938835469
Author: Cheri Clancy
Critical Conversations provides direction and solutions for deficits in healthcare that exist in verbal and non-verbal communication as well as scripting tool kits that can be applied in various situations and health care settings between nurses and colleagues and nurses and patients. Each chapter features dos and don’ts, reflective questions, and practical tools. Whether you are a new nurse at the bedside or the CNO of a major healthcare facility, this book will help you deal with gossip, harassment, and other tough topics; improve your ability to address workloads, management styles, and other tricky subjects with your managers; work with frustrated families, angry physicians, and disrespectful colleagues; overcome conversation traps that make you feel like you aren’t getting your point across; improve the patient experience and effectively communicate with families.
Critical Conversations in Healthcare 1st Table of contents:
Chapter 1_On Finding Common Sense
Chapter 2_Body Language Exposed
Chapter 3_The Emotionally Intelligent and Emotionally Competent Nurse
Chapter 4_Impromptu Scripting Techniques
Chapter 5_Interprofessional Coaching Conversatiaons
Chapter 6_Improving the Patient Experience
Chapter 7_Healthy Workplace Environments
Chapter 8_Organizational Culture and Behavior
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