Communication in Organizations Basic Skills and Conversation Models 1st Edition by Henk T Van Der Molen ,Yvonne H Gramsbergen hoogland ISBN 1841695556 978-1841695556

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Product details: 

ISBN 10:1841695556 

ISBN 13:978-1841695556

Author:Henk T.Van Der Molen ,Yvonne H.Gramsbergen-hoogland

One of the most important requirements of leadership is effective communication. The idea that some people are natural leaders and that others will never learn to show good leadership is now outdated. It has been replaced by the conviction that leadership and communication skills can be learnt.

Providing a thorough introduction to skilled interpersonal communication, Communication in Organizations consists of three parts. Part I introduces basic communication skills, and makes a distinction between regulating skills, listening skills and sender skills. Part II considers a number of different dialogues: the interview used to gather information, the selection interview, the employment interview, the performance evaluation interview, the personal problems interview, handling complaints, breaking bad news, and the sales interview. Part III is dedicated to conversations in more complex group situations, discussing decision making, conflict management, negotiations and giving presentations.

Practical examples and concrete conversations are used to give students and professionals straight-forward advice on key leadership skills, including motivating people, delegating tasks, leading meetings and overseeing projects. This book will appeal to undergraduate and postgraduate students of psychology as well as those studying business, economics, and the hospitality industry.

Table of contents: 

Regulating skills
Sender skills
PART II
The selection interview
The job application interview
The performance evaluation interview
The personal problems interview
Handling complaints
Breaking bad news
The sales interview
PART III
Leading meetings
Conflict management
Negotiating
Giving presentations
Exercises
Role play
References

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Tags: Henk T Van Der Molen, Yvonne H Gramsbergen hoogland, Communication, Organizations