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Business Communication 1st Edition by Urmila Rai, SM Rai ISBN 9350431998 9789350431993

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Business Communication 1st Edition Urmila Rai Digital Instant Download

Author(s): Urmila Rai; S.M. Rai
ISBN(s): 9789350431993, 9350431998
Edition: 1
File Details: PDF, 9.86 MB
Year: 2008
Language: english
SKU: EB-51656300 Category: Tags: ,

Business Communication 1st Edition by Urmila Rai, SM Rai – Ebook PDF Instant Download/Delivery: 9350431998, 9789350431993
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ISBN 10: 9350431998 
ISBN 13: 9789350431993
Author: Urmila Rai, SM Rai

This is a handbook of Business Communication for students as well as for professionals and business persons. It gives a sound understanding of communication theory and the principles of effective communication,both oral and written. It contains many communication techniques and tips for handling delicate situations tactfully. Besides a number of illustrative examples,every chapter has practice exercises. This ninth revised edition takes into account the communication needs of business people. Topics such as dealing with cross-cultural communication,choosing the most effective medium for conveying a message in a specific situation, sending fax messages, and e-mail etiquette have been carefully explained.

Business Communication 1st Table of contents:

Chapter 1: Introduction to Business Communication

  • 1.1 Definition and Importance

  • 1.2 Objectives of Business Communication

  • 1.3 Types of Business Communication

  • 1.4 Communication Process

  • 1.5 Barriers to Effective Communication

Chapter 2: Communication in the Business Environment

  • 2.1 Formal and Informal Communication

  • 2.2 Internal and External Communication

  • 2.3 Communication Networks

  • 2.4 Cultural Influences on Communication

Chapter 3: Verbal and Non-Verbal Communication

  • 3.1 Oral Communication Skills

  • 3.2 Listening Skills

  • 3.3 Non-Verbal Communication: Body Language, Gestures, and Paralanguage

  • 3.4 Effective Speaking Techniques

Chapter 4: Written Communication

  • 4.1 Principles of Effective Writing

  • 4.2 Business Letters and Memos

  • 4.3 Reports and Proposals

  • 4.4 Emails and Digital Communication Etiquette

Chapter 5: Business Correspondence

  • 5.1 Sales Letters and Orders

  • 5.2 Complaint and Adjustment Letters

  • 5.3 Job Application Letters and Resumes

  • 5.4 Circulars and Notices

Chapter 6: Presentation Skills and Public Speaking

  • 6.1 Planning and Preparing Presentations

  • 6.2 Visual Aids and Technology

  • 6.3 Handling Questions and Feedback

  • 6.4 Overcoming Anxiety and Building Confidence

Chapter 7: Interpersonal Communication and Teamwork

  • 7.1 Communication in Teams

  • 7.2 Conflict Resolution

  • 7.3 Negotiation Skills

  • 7.4 Emotional Intelligence in Communication

Chapter 8: Meetings and Group Communication

  • 8.1 Planning and Conducting Meetings

  • 8.2 Minutes Writing

  • 8.3 Brainstorming and Decision Making

  • 8.4 Virtual Meetings and Teleconferencing

Chapter 9: Cross-Cultural Communication

  • 9.1 Understanding Cultural Differences

  • 9.2 Communicating in a Global Business Environment

  • 9.3 Managing Diversity

  • 9.4 Language and Communication Barriers

Chapter 10: Emerging Trends in Business Communication

  • 10.1 Digital Communication Tools

  • 10.2 Social Media in Business

  • 10.3 Ethical Issues in Business Communication

  • 10.4 Future of Communication in Business

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Tags: Urmila Rai, SM Rai, Business Communication