A Manager Guide to Human Behavior 5th Edition by Matthew Reis ISBN 0761212418 9780761212416

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Product details:

ISBN 10: 0761212418 
ISBN 13: 9780761212416
Author: Matthew Reis

A Manager Guide to Human Behavior 5th Table of contents:

1 People in Organizations: A Systems Approach
Introduction
Organizations as Systems
Employees as Stakeholders in the System
Learning Organizations
The Role of Engaged Employees
Mission, Vision, and Strategy: How Are They Different?
A Framework for Influencing Human Behavior
Step One: Gather Information
Step Two: Get a Realistic Perspective
Step Three: Have Genuine and Sincere Interactions
Why Learn About Human Behavior?
The Difference Between Management and Leadership
The Role of a Manager
The Role of a Leader
Integrating Leadership Ability into Management
Action Plan
Recap
Review Questions
2 Self-Awareness: The Importance of Understanding Ourselves
Introduction
The Importance of Self-Awareness
Building Self-Awareness
Emotional Intelligence: Its Importance for Managers
What Motivates You?
Gaining a Realistic View of Yourself
What Is Your Self-Perception?
Using the Johari Window
What Should You Get Feedback On?
Enhancing Self-Awareness Through the Use of Feedback
Multi-Source Feedback
Personality Assessments
Guidelines for Using Personality Assessments
Process of Personal Change
Five Steps to Achieving Change
Achieving Change Over Time
Action Plan
Recap
Review Questions
3 Motivation: What Inspires People to Do What They Do?
Introduction
How Does Motivation Come Into Play at Work?
Can a Manager Really Influence Human Behavior?
Motivation in the Organizational System
Theories of Motivation
Integrating Motivation Theories for Application in the Real World
Why Are There So Many Different Theories of Motivation?
Needs Theories
Process Theories
Management Implications
Action Plan
Recap
Review Questions
4 Communication: Getting Your Message Across
Introduction
Managers as Communicators
What Is Communication?
The Communication Cycle
Non-Verbal Communication
The Role of Communication in Influencing Others
Characteristics of Assertive Communication
Barriers to Communication and How to Overcome Them
Noise
Language and Cultural Differences
Differing and Distorted Perceptions
Strong Emotions
Active Listening
Inability to Give Useful and Truthful Feedback
Action Plan
Recap
Review Questions
5 There Is More to Performance than Just Management!
Introduction
Performance Management versus Performance Appraisal
The Performance Management Process
Define – Set Goals and Expectations
Develop – Enable Employees to Succeed
Review – Gather Information and Document
Reinforce – Reward, Recognize, and Sustain Desired Behaviors
Problems with Performance Management
The Dual Roles of a Manager
Communicating Performance Standards and Expectations
Action Plan
Recap
Review Questions
6 Teams That Work: The Structure and Dynamics of Work Groups
Introduction
What Is a Team?
What Is a Group?
Types of Teams
Characteristics of Effective Teams
Understanding Group Norms and Team Process
Establishing a Team’s Direction and Charter
Members Play Healthy Roles
Open Communication
Team Dynamics
The Role of Leadership on Teams
Team Leadership Functions
Roles Team Members Play
Evaluating Team Roles
Team Decision Making
The Levels of Decision Making
The Phases of Team Decision Making
Inspire Team Leaders to Emerge
Interventions for Teams
Team Building
Conflict
Individual Approaches to Conflict
Action Plan
Recap
Review Questions
7 Change That Works: The Process of Guiding Change
Introduction
Why Do Organizations Change?
The Manager’s Role in the Change Process
How People Are Affected by Change
How to Handle Resistance
The Change Process
Systems Change
Change Process Model
Action Plan
Recap
Review Questions
8 Leadership: Translating Vision into Reality
Introduction
What Is Leadership?
Engaging Employees
The Role of Trust
Foundation of the Tasks-Relationships-Transformations Model
Transactional Leadership
Transformational Leadership
Integrating Transactional and Transformational Leadership
Becoming a Better Leader
Knowing Yourself
Leadership Development
Linking Leadership to Learning Organizations
Action Plan
Recap
Review Questions
9 Putting It All Together: Organizational Effectiveness
Introduction
Gaining Perspective
Case Study: A Trip to the Bank
Your Role in Shaping the Work Environment
Organizational Culture
Why Bother with Organizational Culture?
Definitions and Elements of Organizational Culture
Influencing Culture

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Tags: Matthew Reis, Human Behavior