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A Lean Guide to Transforming Healthcare How to Implement Lean Principles in Hospitals Medical Offices Clinics and Other Healthcare Organizations 1st Edition by Stephen Hacker, Marvin Washington ISBN 0873897080 9780873897082

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A Lean Guide to Transforming Healthcare How to Implement Lean Principles in Hospitals Medical Offices Clinics and Other Healthcare Organizations 1st Edition Hacker Digital Instant Download

Author(s): Hacker, Stephen; Washington, Marvin
ISBN(s): 9780873897082, 0873897080
Edition: 1
File Details: PDF, 3.89 MB
Year: 2007
Language: english
SKU: EB-5308100 Category: Tags: , , ,

A Lean Guide to Transforming Healthcare How to Implement Lean Principles in Hospitals Medical Offices Clinics and Other Healthcare Organizations 1st Edition by Stephen Hacker, Marvin Washington – Ebook PDF Instant Download/Delivery: 0873897080, 9780873897082
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ISBN 10: 0873897080 
ISBN 13: 9780873897082
Author: Stephen Hacker, Marvin Washington

This book is an implementation manual for lean tools and principles in a healthcare environment. Lean is a growth strategy, a survival strategy, and an improvement strategy. The goal of lean is, first and foremost, to provide value to the patient/customer, and in so doing eliminate the delays, overcrowding, and frustration associated with the existing care delivery system. Lean creates a better working environment where what is supposed to happen does happen. On time, every time. It allows clinicians to spend more of their time caring for patients and improves the quality of care these patients receive. A lean organization values its employees and encourages their involvement in organizational initiatives which, in turn, sustains hospital-wide quality improvements. The opportunities for lean in healthcare are limitless.This is not a book to be read and forgotten, nor is it meant to sit on a book shelf as another addition to an impressive but underutilized collection of how-to books. As the name implies, it is a guide; a companion to be referenced again and again as the organization moves forward with its lean transformation.”This is a well-researched, well-written work by an individual who understands the current healthcare environment. It provides a practical and sound understanding of the concepts and application for Lean and Six Sigma.” James R. Bente Vice President, Quality & Organizational Development Memorial Health System”Healthcare quality professionals in the U.S. and abroad could benefit from the content of this book…Comprehensive discussion of lean and its relevance to healthcare, excellent description of techniques and tools, and excellent examples and figures.” Luc R. Pelletier, MSN APRN BC FNAHQ FAAN Editor in Chief Journal for Healthcare QualityCOMMENTS FROM OTHER CUSTOMERS Average Customer Rating (4.5 of 5 based on 4 reviews) “This book is easy to read and demystifies the complex world of Lean by clearly explaining what Lean is, what it does, and the tools used; all in the context of healthcare. Because examples illustrate the benefit of Lean not just to the healthcare industry, but to us as patients, the business case is especially compelling. Instructions address technical challenges and draw from best practices in change management. The guide provides a road map for implementation and seasoned insights that leave one trusting that Lean is very doable, and a necessity.” A reader in Seattle, Washington “I thoroughly enjoyed this book as it provides concrete and detailedexamples of Lean principles applied to a healthcare environment. I myself am new to healthcare and am overwhelmed at the wealth of opportunities for improvement. I plan on using some lean principles to demonstrate that improvements don’t have to be complex or costly to achieve results” A reader in Montreal, Quebec “This is an excellent resource. I consider it ‘required reading’ for all that are new to Lean / Process Improvement. In my role, I facilitate 5-10 concurrent process improvement projects. This book has been invaluable as a teaching tool. I’ve asked each project leader to buy, read and study this book. All have commented that it has an easy read, helped them to understand the Lean concepts, and quickly implement the tools. As a group, we’re better able to speak the same language and have a common understanding of the tools.brI highly recommended this book. I would also recommend the website (www.leanhospitals.org), wh…” A reader in Wausau, Wisconsin

A Lean Guide to Transforming Healthcare How to Implement Lean Principles in Hospitals Medical Offices Clinics and Other Healthcare Organizations 1st Table of contents:

1 LEAN PRINCIPLES
A HISTORY OF LEAN AND THE TOYOTA PRODUCTION SYSTEM
CATEGORIZING OPERATIONS
WORKING VS. ADDING VALUE
BECOMING LEAN
PREREQUISITE TO LAUNCHING THE LEAN INITIATIVE
2 TIME FOR ACTION
THE NEED FOR CHANGE
PREPARING FOR THE LEAN TRANSFORMATION
PROJECT SELECTION
THE DECISION TO HIRE A CONSULTANT
THE TRANSFORMATION PROCESS
3 A LEAN ROAD MAP
KNOW YOUR DESTINATION
STRATEGY DEPLOYMENT
THE VALUE STREAM
DEVELOP A WORK PLAN
CREATE FLOW
STANDARD WORK
USER-FRIENDLINESS
UNOBSTRUCTED THROUGHPUT
PROCEED WITH CAUTION
LEAN ORGANIZATIONAL ROLES
4 VALUE STREAM MAPPING
VALUE STREAM MAPPING DEFINED
DEFINITIONS
TAKT TIME
CYCLE TIME
FLOW
PUSH
PULL
CHANGEOVER TIME
VSM SYMBOLS
DRAWING A MAP OF THE CURRENT STATE
DRAWING THE FUTURE STATE MAP
THE VALUE STREAM WORK PLAN
CONCLUSION
5 STANDARD WORK
DEFINITIONS
WORK SEQUENCE
SWIP
CURTAIN
STEP 1. EVALUATING THE CURRENT SITUATION
STANDARD WORK SHEET
TIME OBSERVATION SHEET
COMBINATION SHEET
PERCENT LOAD CHART
STEP 2. IDENTIFYING AREAS OF OPPORTUNITY
STEP 3. MODIFYING THE EXISTING PROCESS
BRAINSTORMING
ANDON
FIVE WHYS
LEVELING
STEP 4. SUBSTANTIATING AND ENUMERATING IMPROVEMENTS
STEP 5. IMPLEMENT NEW STANDARD WORK
CONCLUSION
6 5S
THE FIRST S – SEIRI – ORGANIZE – SORT
RED TAG STRATEGY
THE SECOND S – SEITON –ORDERLINESS – STRAIGHTEN
KANBAN
VISUAL CONTROLS
THE THIRD S – SEISO – CLEANLINESS – SCRUB
THE FOURTH S – SEIKETSU –STANDARDIZE – STABILIZE
THE FIFTH S – SHITSUKI – DISCIPLINE – SUSTAIN
KEYS TO SUCCESS WITH 5S
7 MISTAKE PROOFING
DEFINE THE MISTAKE OR DEFECT
RED FLAGS
ROOT CAUSE ANALYSIS
CAUSE-AND-EFFECT DIAGRAM
GENERATING IDEAS
AFFINITY DIAGRAM
PRIORITIZATION MATRIX
DEVELOPING THE DEVICE OR METHOD
MISTAKE-PROOFING WORKSHEET
8 QUICK CHANGEOVER
CHANGEOVER TIME
PROCESS FOR CHANGEOVER ANALYSIS
PREPARATION TIME
LOADING AND UNLOADING TIME
ALIGNMENT AND ADJUSTMENT TIME
SECURING TIME
CONCLUSION
9 SIX SIGMA
SIX SIGMA RATIONALE
SIX SIGMA STATISTICAL DEFINITION
SIX SIGMA METHODOLOGY
DEFINE
MEASURE
ANALYZE
IMPROVE
CONTROL
10 CONDUCTING A LEAN EVENT
EVENT PLANNING
SCOPE
DATES
EVENT OBJECTIVES
SELECTING A TEAM LEADER
ORGANIZING THE TEAM
PROCESS INFORMATION
CURRENT SITUATION AND PROBLEMS
KICKING OFF THE LEAN EVENT
CONDUCTING THE EVENT
THE FINAL PRESENTATION
11 IV ADMIXTURE LEAN EVENT YALE-NEW HAVEN HOSPITAL
PHARMACY DEPARTMENT –IV ADMIXTURE LEAN EVENT
THE TEAM
THE PROBLEM STATEMENT
EVALUATE THE CURRENT SITUATION
CALCULATE TAKT TIME
IDENTIFY AREAS OF OPPORTUNITY
MODIFY THE EXISTING PROCESS
SUBSTANTIATE AND ENUMERATE IMPROVEMENTS
IMPLEMENT STANDARD WORK
SUMMARY
12 BECOMING LEAN
SERVICE AND PRODUCT GROUPS
A LEAN MENTALITY
A NEVER-ENDING JOURNEY
IMPETUS TO ENGAGE

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Tags: Stephen Hacker, Marvin Washington, Transforming Healthcare, Hospitals Medical