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Casino Security and Gaming Surveillance 1st Edition by Derk J Boss, Alan W Zajic ISBN 1420087827 9781420087826

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Author(s): Derk J. Boss, Alan W. Zajic
ISBN(s): 9781420087826, 1420087827
Edition: 1
File Details: PDF, 3.17 MB
Year: 2010
Language: english
SKU: EB-1664632 Category: Tags: ,

Casino Security and Gaming Surveillance 1st Edition by Derk J Boss, Alan W Zajic – Ebook PDF Instant Download/Delivery: 1420087827, 9781420087826
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Product details:

ISBN 10: 1420087827 
ISBN 13: 9781420087826
Author: Derk J Boss, Alan W Zajic

Almost all incidences of cheating, theft, fraud, or loss can be detected through the surveillance of critical transactions, audit observations, and reviews of key metrics. Providing proven-techniques for detecting and mitigating the ever-evolving threats to casino security, this book covers the core skills, knowledge, and techniques needed to protect casino assets, guests, and employees. Drawing on the authors six decades of combined experience in the industry, Casino Security and Gaming Surveillance identifies the most common threats to casino security and provides specific solutions for addressing these threats. From physical security and security management to table and gaming surveillance, it details numerous best practice techniques, strategies, and tactics, in addition to the metrics required to effectively monitor operations. The authors highlight valuable investigation tools, including interview techniques and evidence gathering. They also cover IOU patrol, tri-shot coverage, surveillance audits, threat analysis, card counting, game protection techniques, players club theft and fraud, surveillance standard operating procedures, nightclub and bar security, as well as surveillance training. Complete with a glossary of gaming terms and a resource-rich appendix that includes helpful forms, this book covers everything surveillance and security professionals need to know to avoid high-profile incidents, costly compliance violations and damage to property and revenue. It‘s professionals like Al and Derk who personify the professionalism that is crucial when establishing and operating modern casino security and surveillance departments. This book will quickly become the Bible for any security and surveillance officer.

Casino Security and Gaming Surveillance 1st Table of contents:

Section I: Surveillance in Gaming Operations

1. Camera Operational Techniques
1.1 Surveillance Patrol
1.2 IOU Patrol
    1.2.1 Case History
1.3 Tri-Shot Coverage
    1.3.1 Case History
    1.3.2 Case History
1.4 Surveillance Audits
    1.4.1 Case History
1.5 Surveillance Close Watches
    1.5.1 Tips for Successful Close Watches
1.6 Proactive or Reactive?
1.7 Covert Cameras
    1.7.1 Case History

2. Game Protection
2.1 Surveillance Skills
    2.1.1 Best Practice #1
    2.1.2 Best Practice #2
    2.1.3 Best Practice #3
    2.1.4 Computer Technology
    2.1.5 Case History
2.2 Game Protection
2.3 Tells
    2.3.1 Case History
    2.3.2 Summation
    2.3.3 Case History
2.4 Basic Strategy
2.5 Card Counting
2.6 Money Management
2.7 Critical Index
2.8 Evaluating Players
    2.8.1 Case History
    2.8.2 Threat Level
2.9 Suspicious Activity, Advantage Play, and Cheating at Gaming
    2.9.1 Putting It All Together
    2.9.2 Case History
Reference

3. Internal Theft and Fraud
3.1 What Is Internal Theft and Fraud?
3.2 Why Is Internal Theft and Fraud So Costly?
3.3 Why Do Employees Steal?
    3.3.1 Case History
3.4 Detecting Internal Theft and Fraud
    3.4.1 Identifying Critical Areas and Key Transactions
    3.4.2 Exception Reports
    3.4.3 Statistical Information
3.5 Loss Prevention Programs
    3.5.1 Prescreening Techniques
    3.5.2 Basic Prescreening Program Components
3.6 Threat and Risk Assessment
    3.6.1 Identify Your Vulnerabilities, Risks, and Threats
    3.6.2 Case History
    3.6.3 Threat Analysis for Surveillance Directors
    3.6.4 Protection Plan and Strategies
    3.6.5 Apply Countermeasures
    3.6.6 Monitor and Investigate Exceptions
    3.6.7 Obtaining Buy-In from Top Management and Program Partners
    3.6.8 Determine Program Objectives
    3.6.9 Case History
    3.6.10 Train Program Participants to Operate Program
    3.6.11 Perform Daily Analytics
    3.6.12 Implement Program
    3.6.13 Monitor Program
    3.6.14 Evaluate Program Results
3.7 Key Departments to Monitor for Internal Theft and Fraud
    3.7.1 Case History: Theft in Players’ Clubs
        3.7.1.1 Computer Access Security
        3.7.1.2 Computer Security Controls: Breached
        3.7.1.3 Exception Reports: Ignored
        3.7.1.4 Players’ Club Protection: Failed
3.8 Protection Strategies and Best Practices for Promotions
    3.8.1 Best Practice #1: Review Marketing Programs and Promotions
    3.8.2 Best Practice #2: Monitor Marketing Programs and Promotions
    3.8.3 Best Practice #3: Review Exception Reports
    3.8.4 Best Practice #4: Train Your Personnel to Recognize and Report Suspicious Activity
    3.8.5 Conclusion
3.9 Loss Prevention at the Point of Sale
    3.9.1 Important First Steps
    3.9.2 Deterring and Detecting Employee Theft and Fraud
3.10 Summary

4. Security Surveillance
4.1 The Evolution of Security Surveillance
4.2 Tips for Successful Security Surveillance Operation
    4.2.1 Case History

5. Standard Operating Procedures
5.1 Surveillance Department Operational Policies and Procedures
    5.1.1 Standard Operating Procedures
5.2 Key Surveillance Policies and Procedures
5.3 Key Surveillance Functions
    5.3.1 Audits
    5.3.2 Officer Training
    5.3.3 Summary
5.4 Appendix
    5.4.1 Mission Statement
    5.4.2 Key Objectives
    5.4.3 Investigator Code of Ethics
    5.4.4 Function of Surveillance Department
    5.4.5 Authority Specific to Surveillance
    5.4.6 Surveillance Chain of Command
    5.4.7 Surveillance Monitor Room Access
    5.4.8 Surveillance Daily Operations
    5.4.9 Surveillance Tri-Shot Coverage
    5.4.10 Evaluation and Coverage of High Action Games
    5.4.11 Advantage Play
    5.4.12 Response to Criminal Activity
    5.4.13 Reporting Violations of Policy or Procedure
    5.4.14 Close Watch and Audit Operations
    5.4.15 Required Incident Reports
    5.4.16 Writing Incident Reports
References

6. Investigations
6.1 Fundamental Investigative Techniques
    6.1.1 Case History
6.2 Interviewing Suspects and Witnesses
6.3 Evidence Gathering and Handling

7. Surveillance Training and Education
7.1 Surveillance Training and Education Program
7.2 Program Setup
    7.2.1 Trainee to Level I/Investigator I
    7.2.2 Level II/Investigator II
    7.2.3 Level III/Investigator III
        7.2.3.1 Compensation and Rewards
        7.2.3.2 Program Benefits

8. Statistical Information and Analysis
8.1 Table Games
    8.1.1 Case History
8.2 Slots
    8.2.1 Case History
8.3 Key Daily Reports
8.4 Key Business Indicators (KBIs)

9. Surveillance in the Future

Section II: Physical Security in Gaming Operations

10. The Gaming Security Officer’s Role
10.1 Operational Separation from Surveillance and Reasons
10.2 Proactive Presence
10.3 Public Relations and Security
10.4 Uniforms and Appearance

11. Security Patrols and Assignments in the Gaming Environment
11.1 The Function of Patrols and Assignments
11.2 Identification Checks as a Constant
11.3 Stationary Assignments

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Tags: Derk J Boss, Alan W Zajic, Casino Security, Gaming Surveillance