Corporate Performance Management Best Practices A Case Study Approach to Accelerating CPM Results 1st Edition by Bob Paladino ISBN 111854031X 9781118540312

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Product details:

ISBN 10: 111854031X 

ISBN 13: 9781118540312

Author: Bob Paladino

Business improvement best practices and a proven methodology for improving corporate performance management, illustrated through a high performing program including numerous team case studies

Corporate performance management consists of a set of processes that help organizations optimize their business performance. It provides a framework for organizing, automating and analyzing business methodologies, metrics, processes and systems that drive business performance. Corporate Performance Management Best Practices will help your organization benchmark itself against the best.

• Written by the winner of three globally accepted performance management awards
• Focuses on a single case study chronicling a health care system’s corporate performance management journey
• Explores how the use of corporate performance management methods has created significant and broad based improvements in patient satisfaction scores, medical outcomes, people development, and corporate shared services and clinical processes

Revealing practical techniques that can be adopted at all levels of an organization, from facilities manager to HR manager to CFO to CEO, Corporate Performance Management Best Practices provides a proven implementation model that accelerates breakthrough results.

Table of contents:

Chapter 1 Introduction
Corporate Performance Management Best Practices
Executive Views on CPM
MidMichigan Awards, Honors, and Results
My Promise

Chapter 2 Corporate Performance Management Core Best Practices
Principle 1: Establish and Deploy a CPM Office and Officer
Principle 2: Refresh and Communicate Strategy
Principle 3: Cascade and Manage Strategy
Principle 4: Improve Performance
Principle 5: Manage and Leverage Knowledge
CPM Maturity Model and Best Practice Pentagon Scoring Diagnostic
Note

Chapter 3 Corporate Performance Management at MidMichigan Health
Strategic Context and CPM Approach
MidMichigan Health CPM Program Overview and Journey
Principle 4: Improve Performance, 10-Step Business Improvement Approach
Principle 4: Improve Performance, 10-Step Business Improvement Case Study
Summary
Notes

Chapter 4 Principle 4: Improve Performance—The MidMichigan Health System Journey
CPM Maturity Levels for Principle 4: Improve Performance
Summary
Note

Chapter 5 Improve Performance Best Practices
Core Best Practices
35 New Best Practices
Summary
Notes

Chapter 6 Shared Services: 10-Step Team Best Practice Cases
Finance: Accounts Payable and Disbursements 10-Step Team Case Study, Smart Spending
Finance: Financial and Management Reporting 10-Step Team Case Study, Streamline Information
Human Resources: New Employee Requisition 10-Step Team Case Study, Simplify Hiring
Supply Chain Management: New Product Requisition 10-Step Team Case Study, Manage Innovation
Note

Chapter 7 Support Units: 10-Step Team Best Practice Cases
Laboratory Services 10-Step Team Case Study, Optimize the System
Pharmacy Services 10-Step Team Case Study, Smarter Formularies
Notes

Chapter 8 Core and Specialty Businesses: 10-Step Best Practice Cases
Emergency Department 10-Step Team Case Study, Improve Throughput, Customer Scores, and Revenue
Care Coordination 10-Step Team Case Study, Improve Medical Outcomes
Orthopedics Department 10-Step Team Case Study, Grow the Business
Women’s Health Services 10-Step Team Case Study, Grow the Business
Note

Chapter 9 Improve Performance Self-Scoring Diagnostic and Roadmap
Maturity Model Criteria
Five Key Principles of CPM Best Practice Blueprint
CPM 10-Step Improve Performance 35 Best Practices Blueprint

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Tags: Bob Paladino, Corporate Performance Management, Best Practices, Case Study, Accelerating, CPM Results