Operations and Process Management Principles and Practice for Strategic Impact 2nd Edition by Nigel Slack, Stuart Chambers, Robert Johnston, Alan Betts ISBN 1405899271 9781405899277

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Product details:

ISBN 10: 1405899271 
ISBN 13: 9781405899277
Author: Nigel Slack, Stuart Chambers, Robert Johnston, Alan Betts

Everyone manages processes . . . Everyone is an operations manager
“. . . integrates services and manufacturing operations further than has been done before in any Operations Management textbook. This makes the book ideally suited for an MBA audience; who come from a multitude of organizational settings.”
–Par Åhlström, Professor of Operations Management, Chalmers University of Technology
“This text places operations management clearly in context. I particularly like the emphasis on process management as a means of demonstrating the ubiquity of processes, even outside the traditional operations areas.”
–Dr. Alison Smart, Manchester Business School, University of Manchester
“This comprehensive text shows how persuasive, relevant and exciting Operations Management is to business and everyday life.”
–Stephen Disney, Cardiff Business School
Written by best-selling authors in their field, Operations and Process Management 2e inspires a critical and applied mastery of the core principles and processes fundamental to managing business operations. Approaching the subject from a truly managerial perspective, this brand new text provides clear and concise coverage, whilst the fully updated accompanying CD provides an opportunity to practice and further explore the concepts and techniques introduced.

Operations and Process Management Principles and Practice for Strategic Impact 2nd Table of contents:

• Introduction to Operations and Process Management

  • Overview of operations and its importance in business strategy

  • The role of operations management in achieving organizational objectives

  • The link between operations management and strategic impact

• Strategic Role of Operations

  • Aligning operations strategy with corporate strategy

  • Competitive priorities and their implications for operational decisions

  • Strategic frameworks for operations management

• Process Design and Analysis

  • Fundamentals of process design

  • Process mapping and process flow analysis

  • Tools for process improvement (e.g., Lean, Six Sigma)

  • Managing process variation and efficiency

• Operations Strategy

  • Developing an operations strategy that supports business goals

  • Market-driven and resource-based views of operations strategy

  • Strategic decisions in capacity, location, and technology

• Capacity Planning and Management

  • The concept of capacity in operations

  • Techniques for capacity planning and resource allocation

  • Demand forecasting and matching capacity with demand

• Supply Chain and Logistics Management

  • Understanding supply chain management and its strategic importance

  • Inventory control, procurement, and logistics

  • Collaboration across the supply chain for enhanced performance

• Quality Management and Control

  • Total quality management (TQM) principles

  • Quality assurance and quality control systems

  • The role of continuous improvement and innovation

• Technology and Operations

  • The role of technology in modern operations

  • Information systems for managing operations

  • Automation, robotics, and digital transformation in operations

• Lean and Agile Operations

  • Principles of lean operations and waste reduction

  • Agile methodologies and their impact on process flexibility

  • Case studies of lean and agile organizations

• Managing People in Operations

  • Human resource management in operations

  • Leadership and decision-making in operations teams

  • Labor productivity and motivation in operational settings

• Sustainability and Operations Management

  • Environmental and social considerations in operations

  • Sustainable practices and green logistics

  • The business case for sustainability in operations

• Performance Measurement and Control

  • Key performance indicators (KPIs) in operations

  • Balanced scorecard and other performance management frameworks

  • Using performance data to drive improvements in operations

• Global Operations and Outsourcing

  • The challenges of managing operations in a global context

  • Outsourcing decisions and supply chain risks

  • Managing international operations and cultural differences

• Operations Risk Management

  • Identifying and managing risks in operations

  • Crisis management and business continuity planning

  • Mitigating operational risks through proactive strategies

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Tags: Nigel Slack, Stuart Chambers, Robert Johnston, Alan Betts, Operations, Management Principles, Strategic Impact