Digital Government at Work A Social Informatics Perspective 1st Edition by Ian Mcloughlin, Rob Wilson ISBN 0199557721 978-0199557721

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Product details:

ISBN 10: 0199557721
ISBN 13: 978-0199557721
Author: Ian Mcloughlin, Rob Wilson

Over the past decade, putting public services on-line has been a focus of huge policy and financial investments aimed at providing more joined-up service delivery. For some this is part of a transformation that is bringing about a new era of integrated digital government. For others digitalization means threats to privacy and security and a strengthening of bureaucracy.

In the UK and beyond, front-line service providers and citizens have been slow to take up digital services whilst major projects have floundered. This book takes a fresh look at this vital area for public policy and practice. Informed by over ten years of original research on the ‘inside’ of projects to put local services on-line, the authors combine cross-disciplinary insights to provide a new social informatics perspective on digital government.

Experiences in areas such as health and social care are used to illustrate the dangers of ‘over-integration’ when key decisions are left to system designers, as they seek to integrate information in centralized systems. The authors argue for a new ‘architectural discourse’ to change the way that systems are deployed, evolve, and are governed. ‘They conclude that increased coordination of public services is better achieved through federated rather than integrated services. This recognizes the infrastructural nature of information systems and the essential role of co-production in the future evolution of digital government.

Digital Government at Work A Social Informatics Perspective 1st Table of contents:

1. Digital Government and Public Service Innovation

Introduction

What is ‘Digital Government’?

The Transformation Agenda: The UK in Comparative Perspective

Digital Government in Global Perspective

The Nature of Innovation in Public Services

Conclusion

2. A Social Informatics Perspective

Introduction

Why a Social Informatics Perspective?

The Three Dimensions of Digital Government

One-Dimensional Views

Two-Dimensional Views

Beyond One- and Two-Dimensional Views

Three-Dimensional Views

Designers and Users

Conclusion

3. Integration: Towards the Virtual Agency?

Introduction

The Virtual Agency?

Integration and Information Systems

The ‘Integration Dilemma’ in Public Services

Information Systems and Care Service Integration

Over-Integration and Under-Federalization

Conclusion

4. Joining up Children’s Services and Health

Introduction

What is Joined-up Government?

Joining up Services for Children

Joining up Health Care: e-Health

National Databases or Local Publication Spaces?

Conclusion

5. Identity, Governance, and the Citizen as ‘Customer’

Introduction

Identity Management, Governance, and Information

Smart Cards

From Citizens to ‘Consumers’: CRM

Conclusion

6. On-Line on the Front Line: FAME

Introduction

Street-Level Bureaucrats and Digital Government

Digital Local Government in England

The National Programme and FAME

Enacting FAME

Beyond Institutional and Agency Views

Conclusion

7. Co-Production and Tele-Care for Older People

Introduction

Co-Production and Public Service Innovation

Tele-Care for Older People: Social and Policy Context

An Over-Integrated Model of Tele-Care for Older People?

The OLDES ‘Digital Experiment’

Conclusion

8. Making Digital Government Work

Introduction

Digital Government and the Rules of Virtuality

The Social Informatics Insight

The Future Evolution of Digital Government

Mrs Cannybody’s Dilemma Revisited

Conclusion: The Puzzle with no Picture on the Box

Methodological Appendix

The Projects and Participants

Research Design and Methods

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Tags: Ian Mcloughlin, Rob Wilson, Digital Government, Social Informatics