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Transformative Quality The Emerging Revolution in Health Care Performance 1st Edition by Mark Hagland ISBN 1420085786 9781420085785

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Transformative Quality The Emerging Revolution in Health Care Performance 1st Edition Mark Hagland Digital Instant Download

Author(s): Mark Hagland
ISBN(s): 9781420085785, 1420085786
Edition: 1
File Details: PDF, 2.05 MB
Year: 2008
Language: english
SKU: EB-1399514 Category: Tag:

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ISBN 10: 1420085786 
ISBN 13: 9781420085785
Author: Mark Hagland

Always interesting and informed, national award-winning journalist Mark Hagland demonstrates how pioneering organizations are combining new tools with a new way of thinking to reinvent the way we deliver health care services in this country. Through exceptionally well-documented case studies, this insightful volumePuts the current journey towards

Transformative Quality The Emerging Revolution in Health Care Performance 1st Table of contents:

Chapter 1 – The Quality Revolution: First Steps on a Journey of 1,000 Miles

  • One in 15 Children Harmed by Adverse Drug Events

  • A Crossroads for Quality

  • Pioneers Are Moving Forward

  • Industry Observers and Leaders See Change in the Air

  • Notes

Chapter 2 – What Purchasers and Payers Want: Value (Reliability, Safety, Accountability, Transparency) — and Why They’re Not Getting It

  • Purchasers and Payers Becoming Impatient with Providers

  • What Did the 2008 Report Find?

  • Public and Private Purchaser Leaders’ Perspectives

  • Lessons Learned from the CMS/Premier Demo

  • Notes

Chapter 3 – Transformative Quality: Its Context, Imperatives, and Prospects

  • What’s Different Now?

  • Inconsistency Found Nationwide

  • Harder in Health Care

  • Reversing a Tradition of Custodialism

  • What Transformative Quality Is

  • Lessons Learned by Senior Executives

  • Early Successes Are Exciting the Field

  • Sidebar 3.1

  • Notes

Section II – Case Studies

Chapter 4 – Case Studies 1 to 3: Putting Patient Safety and Quality Transformation at the Core of Clinical Operations

Case Study 1:
Brigham and Women’s Hospital

  • Building a Culture of Quality by Walking Around

  • The CCE and the Patient Safety Team

  • Robust Data Processes Critical

  • Notes

Case Study 2:
Seven San Francisco Bay Area Hospitals

  • Tackling Medication Administration Errors

  • Notes

Case Study 3:
Children’s Hospital of Wisconsin

  • Pediatric Hospital Innovation

  • A Constellation of Efforts

  • Notes

Chapter 5 – Case Studies 4 to 6: Breakthroughs in Evidence-Driven Quality and Clinical Decision Support

Case Study 4:
Geisinger Health System

  • Teaching the Culture of Quality

  • One CEO’s Perspective

Case Study 5:
University of Pittsburgh Medical Center (UPMC)

  • Interoperability and Unified Patient Record

Case Study 6:
Northwestern Memorial Hospital

  • Smart Pump Implementation

  • Medication Reconciliation

  • Organ Transplant ID Management

  • Shoulder Dystocia and Care Optimization

  • Notes

Chapter 6 – Case Studies 7 to 9: Initiating Transformation on a Vast Scale

Case Study 7:
Trinity Health

  • Tackling Practice Pattern Variation

  • Standardizing Orthopedic Surgery Care

  • Leveraging the EHR

  • Notes

Case Study 8:
Improving Stroke Outcomes in Rural Markets

  • The Western New York Network

Case Study 9:
Tallahassee Memorial

  • Mortality Reduction

  • Transparency and CEO Engagement

Chapter 7 – Case Studies 10 to 11: Creating Clinical Cultures of Partnership

Case Study 10:
University of Rochester Medical Center

  • ED Clinical Pharmacy Reduces Medication Errors

  • Notes

Case Study 11:
Wheaton Franciscan Healthcare

  • Culture of Partnership

  • Glucose Monitoring and In-the-Trenches Work

  • Automation and Transparency

Section III – Tools, Technology, and Policy

Chapter 8 – Change Facilitator: Information Technology and the Pursuit of Quality Transformation

  • Beyond Mechanical Aspects: The Paradox of CPOE

  • Advanced IT Implementation

  • HIMSS Leadership Survey Findings

  • From “Chicken or Egg?” to Clinical Intelligence

  • New Frontier: The Shift Toward Outpatient

  • Conclusion

  • Notes

Chapter 9 – Working Conceptually: The Use of Performance Improvement Methodologies in Transformational Work

  • Methodologies as Positives

  • Overview of Major Methodologies:

    • Lean

    • Toyota Production System

    • Six Sigma

    • Plan-Do-Check-Act

    • Balanced Scorecard

  • Cautions and Advice

  • Notes

Chapter 10 – Policy Considerations and the Future of Transformative Quality

  • Peering into the Future

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Tags: Mark Hagland, Emerging Revolution, Health Care